[rt-users] strip domain name from incoming emails

[Rob Walker]

RT 3.4.3

We have emails coming in to our RT instance, and the submitter is set as 
user at company.com.  We need the submitter to be set as 'user', so when they 
log in to the SelfService interface as 'user', they see the tickets that they 
submitted.

I have tried to graft the information I saw at 
http://lists.bestpractical.com/pipermail/rt-users/2005-February/029050.html , 
but have so far come up short.  I don't have a file 
local/lib/RT/Interface/Email_Local.pm , and when I try to put it into 
lib/RT/Interface/Email/Auth/MailFrom.pm , I am not certain that I understand 
what needs to be done.  I can be certain that the stripping is not occurring 
as we want.  :-)

If anyone else has this working, I would be glad to see how you are doing it.

Thanks,
Rob