[rt-users] RT in one company sending to RT in another

[Jesse Vincent]

On Tue, Apr 11, 2006 at 05:48:02PM -0400, Barry L. Kline wrote:
> Jesse Vincent wrote:
> >
> 
> >What versions of RT? What address are you sending from? I suspect some
> >of the "stop painful loops" behaviour is hurting you.
> >
> 
> Hi Jesse, thanks for the reply.
> 
> My version is 3.4.5.   His version is 3.4.4.
> 
> My mailgate address is it-support at mycompany.com.  His mailgate address 
> is contact at hiscompany.com.
> 
> Thus, I add contact at hiscompany.com as a CC address.


That should work ok.  (We've done it with customers before.)