[rt-users] RT 3.4.2 problem after upgrading perl

[Mike Friedman]

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OK, I'm still having a problem getting RT::Extension::BrandedQueues to 
work, even though it was working before.

All the pieces seem to be installed in the right places.  And 
QueueObj->Tag is recognized by my scripts.  But when I go to the web page 
to configure a queue, the place where you're supposed to enter the queue 
brand value is not there.

I looked at the modules installed by the Extension and I can see where the 
Callback should be inserting the correct piece of html on that page. 
Yet, it's not happening!

I've restarted Apache many times, after cleaning out the Mason cache, with 
no luck.

Any suggestions on how I should go about figuring this out? Also, do you 
think the following error messages that appear in my httpd-error.log whenever
I do ANY web access on an RT page:

    FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: Use of 
uninitialized value in concatenation (.) or string at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm line 51.

    FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: Use of 
uninitialized value in length at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm line 52.

are related to my problem with the Queue Branding extension?

Thanks in advance for any helpful suggestions.

Mike

_____________________________________________________________________
Mike Friedman                   System and Network Security
mikef at ack.Berkeley.EDU          2484 Shattuck Avenue
1-510-642-1410                  University of California at Berkeley
http://ack.Berkeley.EDU/~mikef  http://security.berkeley.edu
_____________________________________________________________________

- ---------- Forwarded message ----------
Date: Tue, 11 Apr 2006 21:04:28 -0700 (PDT)
From: Mike Friedman <mikef at ack.berkeley.edu>
Subject: [rt-users] RT 3.4.2 problem after upgrading perl

Today, we upgraded our perl to a new version (from 5.8.6 to 5.8.8). We 
then rebuilt RT (3.4.2). RT still works, except for the following:

(1) Every time we access an RT web page, these messages appear in the 
httpd-error.log:

    FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: Use of 
uninitialized value in concatenation (.) or string at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm line 51.

    FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: Use of 
uninitialized value in length at 
/usr/local/lib/perl5/site_perl/5.8.8/HTML/Mason/Resolver/File.pm line 52.

(2) The BrandedQueues extension that was running before is not being 
picked up by RT.  I tried reinstalling it, but am told it already exists, 
so the install doesn't seem to complete cleanly.  When I try to uninstall 
it (make uninstall), I'm told that the 'uninstall' target is deprecated 
and to delete the two perl module files manually. I did that, but 
reinstalling behaves the same way and RT is not picking up the Extension.

Any ideas?

Thanks.

Mike

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