[rt-users] probelm on preference/search options

[Rangarajan Radhakrishnan]

Yu Suyuan wrote:

> Yu Suyuan wrote:
>
>> Hello all,
>>
>> If I set Preference -> Search options -> Order by to 'id' and 'Desc' 
>> then save,  it comes back 'AdminCc.EmailAddress' and 'Asc'
>>
>> Who can tell me what is wrong?
>>
>> RT v3.5.7
>>
> Above also happened when editing RT at a glance, my operation is 'RT 
> at a glance->10 highest tickets I own->edit->Order by to 'id' and 
> 'Desc' then save', it comes back preference saved, but display order 
> by 'AdminCc.EmailAddress' and 'Asc', then badly, 10 highest priority 
> tickets I own disappear when return to RT at glance, I can not find 
> them back.
>
> Any help will be appreciated,
> Yusy
>
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>
>
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>
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I had seen this before and had reported it:
http://lists.bestpractical.com/pipermail/rt-devel/2006-March/008259.html

The problem that I face is that to fix this, I need to know a lot more 
about how the things work under the hood. It appears that:
- if you do not touch those (ordering) preferences everything works fine.
- if you touch it once and go back to not ordering things break
- The solution I thought would work breaks down in the following scenario:
   When out of 4 columns  (lets say cols A, B, C, D) available for 
sorting, if you choose A and C (not choosing B), it breaks down.