[rt-users] Two emails sent on resolved

[Jim Denisco]

Hi all,

 

I have an issue that I'm having a problem with and was hoping someone
here could help.

 

We are running rt 3.4.5 and every time a ticket is marked resolved a
comment email gets sent out with the comment and a resolve ticket gets
sent with 

 

Your request on ticket [helpdesk #362]has been completed with the
following comments (if any);

 

This transaction appears to have no content

 

 

How would I have just one resolved email be send with the comments

 

 

Thanks

 

Jimd

 

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