[rt-users] 3.4.5 relogin problems

[Covington, Chris]

On Thu, Apr 13, 2006 at 09:23:25PM -0400, Covington, Chris wrote:
> On Thu, Apr 13, 2006 at 06:39:15PM -0400, Jesse Vincent wrote:
> > It's more likely an issue with the cookie RT is sending and your
> > browser, but the sessions table is safe to delete everything from. the
> > only consequence is that all currently logged in users will be logged
> > out.
> 
> You're right, it's a cookie problem.  The site uses SSL and the problem
> exists with lynx, IE, firefox, etc. on lots of different clients.
> Cookies are offered:
> 
> www.plusone.com cookie:
> RT_SID_plusone.com.443=6931da507474885e94770aafd4b8d24a
> 
> And once I accept and click on a different element like another queue,
> I'm asked to login again.  Strange...  I'm not aware of any changes on
> the RT server which would cause this to happen either.  Suggestions?

If I set RT to use:

Set($WebExternalAuth , '1');
Set($WebFallbackToInternalAuth , '1');
Set($WebExternalGecos , undef);
Set($WebExternalAuto , '1');

And configure Apache to do the auth everyone works OK.  How can I keep
the cookie-based system working?

---
Chris Covington
IT
Plus One Health Management
75 Maiden Lane Suite 801
NY, NY 10038
646-312-6269
http://www.plusoneactive.com