[rt-users] Interesting problem with preferences

[Jesse Vincent]

On Mon, Apr 17, 2006 at 10:46:43PM -0400, Mathew Snyder wrote:
> While looking at, playing with and working out the kinks of our new,
> (hopefully) soon to be live server, a user found something interesting.
>  He was attempting to change his preferrences for "My Tickets" under RT
> at a glance.  The specific change was to add a column to the "Show
> Columns" list.

Nobody will be able to help you unless you tell them that you're running
RT 3.6.0pre1. 

> This change resulted in successfully adding the column to the list.
> However, the unexpected result is the loss of his ability to view the
> tickets he owns on the home page.  The title bar is there with all the
> column headers, but no tickets.
> 
> This has been repeated using other users, new tickets and other
> settings.  For example, by changing the "Order by:" option to something
> and saving, the same result is achieved.  In addition, after any change
> is saved, the "Order by:" list is reset with AdminCc.EmailAddress as the
> setting to order by.  This cannot be changed as it merely resets.
> 
> Has this been experienced by others?  How can I fix it?
> 
> -- 
> Mathew Snyder
> Systems Administrator
> Network+
> ServerVault TechOps
> 
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