[rt-users] On Correspond Notification

Jason A. Smith smithj4 at bnl.gov
Thu Aug 3 08:16:56 EDT 2006


On Wed, 2006-08-02 at 22:59, Dan Levine wrote: 
> Hello Everyone,
> 
> We have a plain Vanilla RT installation running perfectly right now. 
> What we are trying to accomplish is this.
> 
> When a ticket is created it sends the auto response to the requestor
> and a notification to all the watchers on the account.
> 
> If anyone replies to that ticket via email it updates the ticket and
> sends a copy of that message to everyone but the person who just
> replied (this includes the requestor)
> 
> By default the system does this, except it sends the person who has
> replied a copy of the message they just wrote (this goes for users and
> requestors).  We don’t want it to send that person a copy of their own
> message.
> 
> Does anyone know how to accomplish this?

I think you need to set this option in your RT_SiteConfig.pm file:

Set($NotifyActor, 0);

This should be disabled by default, someone must have turned this feature on.

~Jason




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