[rt-users] Fix for Script creation of mutiple child tickets
John McCoy, Jr
jmccoy at ggu.edu
Thu Aug 10 16:49:31 EDT 2006
Ok slightly moronic error on my part;
I had the same ===Create-Ticket: header for each ticket.
A few folks asked me just how I was doing this so her is the whole deal:
Script: Employee Term Workflow
Description: Create tickets for each task that needs doing
Condition: Employee Termination Notice
Action: Create Tickets
Template: Term Tickets
Stage: TransactionCreate
Condition I created by hand and added via script from Essentials book
:
[root at tickets-dev ~]# cat
/opt/rt3/local/lib/RT/Condition/OnEmployeeTermination.pm
# Test to see if incoming tickets have key words in the subject
# By jmccoy on and around July 2006
package RT::Condition::OnEmployeeTermination;
# Bring in setting from RT::Condition::Generic
require RT::Condition::Generic;
use strict;
use vars qw/@ISA/;
@ISA = qw(RT::Condition::Generic);
sub IsApplicable {
my $self = shift;
return 0 unless $self->TicketObj->Subject =~ /Employee Term Notice/;
$RT::Logger->debug('Detected TermNotice with subject = '.
$self->TicketObj->Subject);
return 1;
}
eval "require RT::Condition::OnEmployeeTermination_Vendor";
die $@ if ($@ && $@ !~ qr{^Can't locate
RT/Condition/OnEmployeeTermination_Vendor.pm});
eval "require RT::Condition::OnEmployeeTermination_Local";
die $@ if ($@ && $@ !~ qr{^Can't locate
RT/Condition/OnEmployeeTermination_Local.pm});
1;
Template: CreateMultiple Tickets
===Create-Ticket: Remove Groupwise User
Subject: Disable Novell Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
be disabled in eDir and Groupwise. Please remember to resolve this
ticket when it is done.
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
{$Transaction->Content()}
ENDOFCONTENT
===Create-Ticket: Remove UNIX User
Subject: Disable UNIX Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
be disabled on NS1 and datatle. Remember to run exports_accounts.pl on
NS1. Best to use passwd -l username. Please remember to resolve this
ticket when it is done.
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
{$Transaction->Content()}
ENDOFCONTENT
===Create-Ticket: Remove TELECOM User
Subject: Disable Telecom Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
be disabled in the PBX. Please remember to resolve this ticket when it
is done.
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
{$Transaction->Content()}
ENDOFCONTENT
The idea short term is HR fills out a web page that sends this email:
To: infrastructure at tickets-dev.ggu.edu
Subject: Employee Term Notice
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
EMAIL: jdoe at ggu.edu
DEPT: ETS
NAME: Jane Doe
DATE: 07132006
Long term is a database event will send this email.
John McCoy wrote:
> I'm still working on a workflow process and I gotten it to create single
> child tickets properly but as soon as I try to create multiples in one
> template it fails. RT 3.6 on RHEL 4 fastcgi
>
> Thanks for any pointers.
>
> [Wed Aug 9 21:48:16 2006] [debug]: Converting 'ISO-8859-1' to 'utf-8'
> for text/plain - Employee Term Notice (/opt/rt3/lib/RT/I18N.pm:226)
> [Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips for
> transaction #11147 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
> [Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips for
> transaction #11148 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
> [Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips for
> transaction #11149 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
> [Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips for
> transaction #11150 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
> [Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips for
> transaction #11151 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
> [Wed Aug 9 21:48:16 2006] [debug]: About to prepare scrips for
> transaction #11151 (/opt/rt3/lib/RT/Transaction_Overlay.pm:164)
> [Wed Aug 9 21:48:16 2006] [debug]: Found 4 scrips
> (/opt/rt3/lib/RT/Scrips_Overlay.pm:364)
> [Wed Aug 9 21:48:17 2006] [debug]: Detected Term Notice with
> subject = Employee Term Notice
> (/opt/rt3/local/lib/RT/Condition/OnEmployeeTermination.pm:17)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: ===
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:811)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: ===Create-Ticket: Remove
> Groupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: **** Create ticket: create-Remove
> Groupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:829)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Subject: Disable Novell
> Account (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Parents: TOP
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Queue: Support
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Owner: jmccoy
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Requestor: nobody
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Content-Type: text/plain
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Content:
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: The user listed in the parent
> ticket { $Tickets{'TOP'}->Id() } needs to be disabled in eDir and
> Groupwise. Please remember to resolve this ticket when it is done.
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: ENDOFCONTENT
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line:
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: ===Create-Ticket: Remove
> Groupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: **** Create ticket: create-Remove
> Groupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:829)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Subject: Disable UNIX
> Account (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Parents: TOP
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Queue: Support
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Owner: jmccoy
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Requestor: nobody
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Content-Type: text/plain
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Content:
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: The user listed in the parent
> ticket { $Tickets{'TOP'}->Id() } needs to be disabled on NS1 and
> datatle. Remember to run exports_accounts.pl on NS1. Best to use passwd
> -l username. Please remember to resolve this ticket when it is done.
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: ENDOFCONTENT
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line:
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: ===Create-Ticket: Remove
> Groupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: **** Create ticket: create-Remove
> Groupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:829)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Subject: Disable Telecom
> Account (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Parents: TOP
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Queue: Support
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Owner: jmccoy
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Requestor: nobody
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Content-Type: text/plain
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: Content:
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: The user listed in the parent
> ticket { $Tickets{'TOP'}->Id() } needs to be disabled in the PBX. Please
> remember to resolve this ticket when it is done.
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: Line: ENDOFCONTENT
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)
> [Wed Aug 9 21:48:17 2006] [debug]: About to commit scrips for
> transaction #11151 (/opt/rt3/lib/RT/Transaction_Overlay.pm:173)
> [Wed Aug 9 21:48:17 2006] [info]:
> <rt-3.6.0-28759-1155160096-253.10025-3-0 at ggu.edu> #10025/11151 - Scrip
> 3 (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
> [Wed Aug 9 21:48:17 2006] [debug]: About to think about scrips for
> transaction #11152 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
> [Wed Aug 9 21:48:17 2006] [info]:
> <rt-3.6.0-28759-1155160096-253.10025-3-0 at ggu.edu> sent To:
> jmccoy at ggu.edu (/opt/rt3/lib/RT/Action/SendEmail.pm:312)
> [Wed Aug 9 21:48:17 2006] [info]:
> <rt-3.6.0-28759-1155160097-1982.10025-4-0 at ggu.edu> #10025/11151 - Scrip
> 4 (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
> [Wed Aug 9 21:48:17 2006] [info]:
> <rt-3.6.0-28759-1155160097-1982.10025-4-0 at ggu.edu> No recipients found.
> Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
> [Wed Aug 9 21:48:17 2006] [debug]: In CreateByTemplate
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:571)
> [Wed Aug 9 21:48:17 2006] [debug]:
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:579)
> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: processing create-Remove
> Groupwise User of RT::Ticket=HASH(0xaeaca58)
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:587)
> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: evaluating
> Subject: Disable Novell Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
> be disabled in eDir and Groupwise. Please remember to resolve this
> ticket when it is done.
> ENDOFCONTENT
>
> Subject: Disable UNIX Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
> be disabled on NS1 and datatle. Remember to run exports_accounts.pl on
> NS1. Best to use passwd -l username. Please remember to resolve this
> ticket when it is done.
> ENDOFCONTENT
>
> Subject: Disable Telecom Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
> be disabled in the PBX. Please remember to resolve this ticket when it
> is done.
> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:880)
> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: yielding
> Subject: Disable Novell Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket 10025 needs to be disabled in eDir
> and Groupwise. Please remember to resolve this ticket when it is done.
> ENDOFCONTENT
>
> Subject: Disable UNIX Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket 10025 needs to be disabled on NS1
> and datatle. Remember to run exports_accounts.pl on NS1. Best to use
> passwd -l username. Please remember to resolve this ticket when it is done.
> ENDOFCONTENT
>
> Subject: Disable Telecom Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket 10025 needs to be disabled in the
> PBX. Please remember to resolve this ticket when it is done.
> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:896)
> [Wed Aug 9 21:48:17 2006] [debug]: ARRAY(0xae8e668) not a recognised
> queue object. (/opt/rt3/lib/RT/Ticket_Overlay.pm:391)
> [Wed Aug 9 21:48:17 2006] [debug]: RT::Ticket=HASH(0xaea8c04) No queue
> given for ticket creation. (/opt/rt3/lib/RT/Ticket_Overlay.pm:396)
> [Wed Aug 9 21:48:17 2006] [error]: Couldn't create related ticket
> create-Remove Groupwise User for 10025 Could not create ticket. Queue
> not set (/opt/rt3/lib/RT/Action/CreateTickets.pm:618)
> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: processing create-Remove
> Groupwise User of RT::Ticket=HASH(0xaeaca58)
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:587)
> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: evaluating
> Subject: Disable Novell Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
> be disabled in eDir and Groupwise. Please remember to resolve this
> ticket when it is done.
> ENDOFCONTENT
>
> Subject: Disable UNIX Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
> be disabled on NS1 and datatle. Remember to run exports_accounts.pl on
> NS1. Best to use passwd -l username. Please remember to resolve this
> ticket when it is done.
> ENDOFCONTENT
>
> Subject: Disable Telecom Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
> be disabled in the PBX. Please remember to resolve this ticket when it
> is done.
> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:880)
> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: yielding
> Subject: Disable Novell Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket 10025 needs to be disabled in eDir
> and Groupwise. Please remember to resolve this ticket when it is done.
> ENDOFCONTENT
>
> Subject: Disable UNIX Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket 10025 needs to be disabled on NS1
> and datatle. Remember to run exports_accounts.pl on NS1. Best to use
> passwd -l username. Please remember to resolve this ticket when it is done.
> ENDOFCONTENT
>
> Subject: Disable Telecom Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket 10025 needs to be disabled in the
> PBX. Please remember to resolve this ticket when it is done.
> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:896)
> [Wed Aug 9 21:48:17 2006] [debug]: ARRAY(0xada31d0) not a recognised
> queue object. (/opt/rt3/lib/RT/Ticket_Overlay.pm:391)
> [Wed Aug 9 21:48:17 2006] [debug]: RT::Ticket=HASH(0xaea581c) No queue
> given for ticket creation. (/opt/rt3/lib/RT/Ticket_Overlay.pm:396)
> [Wed Aug 9 21:48:17 2006] [error]: Couldn't create related ticket
> create-Remove Groupwise User for 10025 Could not create ticket. Queue
> not set (/opt/rt3/lib/RT/Action/CreateTickets.pm:618)
> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: processing create-Remove
> Groupwise User of RT::Ticket=HASH(0xaeaca58)
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:587)
> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: evaluating
> Subject: Disable Novell Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
> be disabled in eDir and Groupwise. Please remember to resolve this
> ticket when it is done.
> ENDOFCONTENT
>
> Subject: Disable UNIX Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
> be disabled on NS1 and datatle. Remember to run exports_accounts.pl on
> NS1. Best to use passwd -l username. Please remember to resolve this
> ticket when it is done.
> ENDOFCONTENT
>
> Subject: Disable Telecom Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs to
> be disabled in the PBX. Please remember to resolve this ticket when it
> is done.
> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:880)
> [Wed Aug 9 21:48:17 2006] [debug]: Workflow: yielding
> Subject: Disable Novell Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket 10025 needs to be disabled in eDir
> and Groupwise. Please remember to resolve this ticket when it is done.
> ENDOFCONTENT
>
> Subject: Disable UNIX Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket 10025 needs to be disabled on NS1
> and datatle. Remember to run exports_accounts.pl on NS1. Best to use
> passwd -l username. Please remember to resolve this ticket when it is done.
> ENDOFCONTENT
>
> Subject: Disable Telecom Account
> Parents: TOP
> Queue: Support
> Owner: jmccoy
> Requestor: nobody
> Content-Type: text/plain
> Content:
> The user listed in the parent ticket 10025 needs to be disabled in the
> PBX. Please remember to resolve this ticket when it is done.
> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:896)
> [Wed Aug 9 21:48:17 2006] [debug]: ARRAY(0xaecbe48) not a recognised
> queue object. (/opt/rt3/lib/RT/Ticket_Overlay.pm:391)
> [Wed Aug 9 21:48:17 2006] [debug]: RT::Ticket=HASH(0xaea7e34) No queue
> given for ticket creation. (/opt/rt3/lib/RT/Ticket_Overlay.pm:396)
> [Wed Aug 9 21:48:17 2006] [error]: Couldn't create related ticket
> create-Remove Groupwise User for 10025 Could not create ticket. Queue
> not set (/opt/rt3/lib/RT/Action/CreateTickets.pm:618)
> [Wed Aug 9 21:48:17 2006] [debug]: Handling links for
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1415)
> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object
> (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object
> (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object
> (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
> [Wed Aug 9 21:48:17 2006] [debug]: Handling links for
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1415)
> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object
> (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object
> (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object
> (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
> [Wed Aug 9 21:48:17 2006] [debug]: Handling links for
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1415)
> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object
> (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object
> (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
> [Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)
> [Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object
> (/opt/rt3/lib/RT/Principal_Overlay.pm:321)
> [Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:
> Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)
> [Wed Aug 9 21:48:17 2006] [debug]: Handling postponed actions for
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1462)
> [Wed Aug 9 21:48:17 2006] [debug]: Handling postponed actions for
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1462)
> [Wed Aug 9 21:48:17 2006] [debug]: Handling postponed actions for
> (/opt/rt3/lib/RT/Action/CreateTickets.pm:1462)
> [Wed Aug 9 21:48:17 2006] [info]: Ticket 10025 created in queue
> 'Infrastructure' by jmccoy (/opt/rt3/lib/RT/Ticket_Overlay.pm:745)
>
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