[rt-users] RT as customer facing ticketing system.

[Odhiambo WASHINGTON]

* On 10/08/06 20:38 -0700, Sudhir Damle wrote:
| Hi All, 
| 
| We need to install customer facing ticketing system so that customers can
| create / check status / comment on the ticket using web interface. Once
| ticket is created our admins will work to resolve it. 
| 
| Checking if anybody has implemented RT in above fashion. 
| 
| Thanks for any inputs, suggestions, thoughts, 
| 

Hello Sudhir,

Next time, please don't hijack a threat. Start your own.
Now that you know, please see the following Wiki entry:

http://wiki.bestpractical.com/index.cgi?AutogeneratedPassword

PS: There are other considerations you have to make when using
this, regarding permissions to Create Ticket, View Tickets...
but those are basic RT stuff that you must know.


-Wash

http://www.netmeister.org/news/learn2quote.html

DISCLAIMER: See http://www.wananchi.com/bms/terms.php

--
+======================================================================+
    |\      _,,,---,,_     | Odhiambo Washington    <wash at wananchi.com>
Zzz /,`.-'`'    -.  ;-;;,_ | Wananchi Online Ltd.   www.wananchi.com
   |,4-  ) )-,_. ,\ (  `'-'| Tel: +254 20 313985-9  +254 20 313922
  '---''(_/--'  `-'\_)     | GSM: +254 722 743223   +254 733 744121
+======================================================================+

Experience is what causes a person to make new mistakes instead of old
ones.