[rt-users] v3.6.0 empty transaction with utf-8 content-type

[Chris Fernando]

Further research shows that the integer value of the special character
in the e-email that is causing the transaction to have no data is
"12244". This looks like a Chinese character..

Any reason why this Unicode character would cause the entire message
body to be discarded by RT?


-- 
StillSecure
Christopher Fernando
Security Engineer

303-381-3802 Support
303-381-3880 Fax

www.stillsecure.com

The information transmitted is intended only for the person to whom it
is addressed and may contain confidential material. Review or other use
of this information by persons other than the intended recipient is
prohibited. If you've received this in error, please contact the sender
and delete from any computer.

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Monday, August 14, 2006 1:00 PM
To: Chris Fernando
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] v3.6.0 empty transaction with utf-8 content-type




On Mon, Aug 14, 2006 at 12:58:45PM -0600, Chris Fernando wrote:
> Hello all,
> 
> We're observing a problem with incoming e-mails where the message body
> is
> empty after getting piped into RT. The only difference between the >
e-mails
> that fail and the ones that succeed is the following header exists on
> the
> failed transactions: 
> 
>    Content-Type: text/plain; charset="utf-8"
> 
> and the following exists on the successful transactions:
> 
>    Content-Type: text/plain; charset="us-ascii"
> 
> 
> Should we be filtering the messages with something before handing it
off > to
> RT or is RT capable of handling "utf-8" encoded messages and something
> else is probably amiss?
>

RT certainly should be handling utf8 content just fine. Can you try
reporting the bug as a utf8 message to rt-bugs at fsck.com?

We'll see if our RT handles it ok.


> Any help would be greatly appreciated.
> 
> Thanks,
> 
> Chris
> 
> 
> 
> --
> StillSecure
> Christopher Fernando
> Security Engineer
> 
> 303-381-3802 Support
> 303-381-3880 Fax
> 
> www.stillsecure.com
> 
> The information transmitted is intended only for the person to whom it
> is addressed and may contain confidential material. Review or other
use
> of this information by persons other than the intended recipient is
> prohibited. If you've received this in error, please contact the
sender
> and delete from any computer.
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> 

--