[rt-users] Corres messages

[Roy El-Hames]

Kenneth,
I think you meant Martyn, We do n't have NotifyActor enabled, (I know 
what I did so don't need an email to tell me).. however as I understand 
it, Martyn need NotifyActor enabled and should disable any scrips for 
Owner change except for Notify Owner (if that make sense).
Roy

Kenneth Crocker wrote:
> Roy,
>
>
>     Once the user takes the ticket, he becomes the owner, so why would 
> he want an e_mail telling him he took a ticket when he KNOWS he took a 
> ticket?
>
> Kenn
> LBNL
>
> Roy El-Hames wrote:
>> Adjust your global/scrips to how you want them ...
>> Roy
>>
>> Martyn Routley wrote:
>>> Hi
>>> Am I being dense....(Answers on a postcard to...)
>>>
>>> I have installed 3.6.0 from FreeBSD ports and it works. Yay!
>>>
>>> By default, when a message is sent to rt, a response is sent to the 
>>> requestor and to the support users to alert them. Once the
>>> ticket has been taken by a user, the emails seem to go to everybody 
>>> except the owner.
>>>
>>> My question is this.
>>> Is it possible to have the messages sent only to the ticket owner 
>>> and not everyone?
>>>
>>>
>>> Martyn
>>>
>>>
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>