[rt-users] 3.6.1 Upgrade issue, requestor search fails

[Gary Hall]

I also have this problem.

It seems that if the Requestor|CC|... clause is added via "Add and
Search", the query will run. If it's added via "Add" and "Add and
Search" is subsequently activated, the query fails.

A query with such a clause cannot be edited.

Gary


> Yes, me too since migration :-(
> 
> Mit freundlichen Gruessen / With kindest regards
> 
> Torsten Brumm
> 
> Kuehne + Nagel
> Ferdinand Strasse 29-33
> 20095 Hamburg
> Germany
> 
> Tel: +49 40 329 15 199
> Fax: +49 40 329 15 500
> Www: www.kuehne-nagel.com
>   
> 
>> > -----Original Message-----
>> > From: rt-users-bounces at lists.bestpractical.com 
>> > [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
>> > Of Shawn Plummer
>> > Sent: Monday, August 21, 2006 4:37 PM
>> > To: rt-users at lists.bestpractical.com
>> > Subject: [rt-users] 3.6.1 Upgrade issue, requestor search fails
>> > 
>> > Hello everyone,
>> > 
>> > I upgraded to 3.6.1 over the week-end, and it solved my 
>> > multiple login issue. Thank you very much for that!
>> > 
>> > However a new issue has cropped up, when creating a new 
>> > search, if I add Requestor.EmailAddress LIKE 'plummer' as a 
>> > search criteria it returns with "Unknown field: 
>> > Requestor.EmailAddress" when I try to add any other criteria. 
>> > If I do add and search when I add that criteria it searches, 
>> > but editing that search returns the same error.  
>> > I can't edit the search once I add anything from the 
>> > Requestor.something Owner.something etc. options, it just 
>> > keep returning that error.
>> > 
>> > Does anyone have a suggestion on what to look at? I already 
>> > upgraded DBD::Oracle to 1.18a and DBIx::SearchBuilder.
>> > 
>> > I am running RT3.6.1, with an Oracle database and fastcgi 
>> > under Apache 2.
>> > 
>> > ~~~~~~~~~~~~~
>> > Shawn Plummer
>> > Systems Manager
>> > CIT SUNY Geneseo
>> > "The mind can make substance, and people planets of its own 
>> > with beings brighter than have been, and give a breath to 
>> > forms which can outlive all flesh." -Lord Byron
>> > 
>> > _______________________________________________
>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> > 
>> > Community help: http://wiki.bestpractical.com Commercial 
>> > support: sales at bestpractical.com
>> > 
>> > 
>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>> > Buy a copy at http://rtbook.bestpractical.com
> 
> 

-- 
Gary Hall hall at fas.sfu.ca   | Voice (604) 291-5925
Faculty of Applied Sciences | Fax   (604) 291-5404
Simon Fraser University     |
Burnaby, B.C.  V5A 1S6      |