[rt-users] RT 3.6 performance problems

Jesse Vincent jesse at bestpractical.com
Tue Aug 22 00:41:18 EDT 2006


> > It should not.
> > > 
> > > Then the next question is how does one unset OwnTicket for those users
> > > that 'should not' have this?
> > 
> > Can you tell where OwnTicket is being set?
> 
> Afraid not - our system running RT3.0 is pretty much default - tickets
> come in mainly via email into various queues as per our setup. From
> there on everything is standard...
> 
> What is interesting is that RT3.0 query builder only shows privileged
> users but RT3.4+ does not select on the 'privileged' status.

Yep. That behaviour was...less correct and masked a possibly dangerous 
configuration.

> A hint on where to start looking would be useful... as well as a hint on
> how to unset OwnerTicket.

SELECT * from ACL where RightName = 'OwnTickets'; 

or Todd's RTx::RightsMatrix.

> -- 
> Regards
> Theo
> 
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