[rt-users] unable to login via web interface

[Ole Craig]

On Mon, 2006-08-28 at 12:50 -0600, Rick Garland wrote:
> RT 3.6.1
>  
> I can login to mysql via command line
>     mysql -u root -p
>     <enter passwd>
> But when I go through the web interface ir will
> says incorrect login/passwd.
>  
>  
>  

Rick -
        When you use "mysql -p" you're logging in to the database as the
database administrator. You're not logging into RT. (Your database
management system could theoretically have several databases in it, only
one of which is used by RT, and it could also have many database user
accounts, of which again only one is used by RT.)

        See:
http://wiki.bestpractical.com/index.cgi?ItsFinallyInstalledNowWhat
(particularly the "root failed login" section.)


        
-- 
/Ole Craig
Security Engineer
Team lead, customer support

303-381-3802 (main support hotline)
303-381-3824 (my direct line)
303-381-3801 (fax)

www.stillsecure.com
. . .