[rt-users] New Ticket In Queue Alerts

[Alan Premselaar]

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Chris Allermann wrote:
> First of all I am rather new to RT, so please forgive me if this is a
> stupid question. I've been searching the wiki and experimenting with my
> install for a couple hours now and have not come up with a working
> solution yet.
> 
> My Goal:
> I want to set up a queue that will create new tickets via e-mail and
> reply to the requestor with an auto-responder (I have this part already
> working).  I have created a TechSupport group and added several members
> to it, these users have full access to the queue.  What I would like to
> do next is when a new ticket is created is to send out a generic "There
> is a new ticket" e-mail alert to all members of the TechSupport group.
> 
> It seems like it should be a rather straight-forward thing but I can't
> seem to get it to work.  I'd appreciate if anybody can point me in the
> right direction.  Thanks.
> 
> 
> 
> --Chris


Chris,

I basically do this with RT-3.6.1.

I have my group assigned to the queue as an AdminCC and then I have a
global scrip that's condition is "On Create" and the action is "Notify
AdminCcs"

definte your template as necessary and it should work no problem.

(this is defined in Configuration > Global > Scrips)


you can also define per-queue scrips in Configuration > Queues >
[queue_name] > Scrips


hope this helps,

Alan
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