[rt-users] RT, FC5 and questions

[Scott Ehrlich]

I've got RT successfully installed on Redhat's Fedora Core 5.   It will 
probably be used for manual ticket creation (granted rt is designed to 
autocreate a ticket via an email queue).

For manual creation, it would be nice to enter a person's name and have rt 
query an existing LDAP server to show available people from whom to 
select.

Secondly, what is the easiest way, via the web interface, to create a 
monthly report of tickets closed?

We will also want to create queues for different departments, so having a 
monthly summary reflecting closed tickets per department, in a 
single-page, would be most appreciated.

Thanks for any help.

Scott