[rt-users] Looking for an extension for keeping track of time on worked tickets

[Jesse Vincent]

Attached is a draft of something like this we did for a customer.

I can't promise that it still works, but it likely needs only a  
little work to be made to go.

Patches welcome. (And if I get some success reports, i'll publish it)

-j


On Dec 15, 2006, at 3:24 PM, Nick Metrowsky wrote:

> Hi Everyone,
>
>
>
> My management wants the capability of having a running time  
> capability for tickets that are opened and have the time from not  
> accumulating when the ticket is in the stalled state. Has someone  
> developed a utility which can keep track of a ticket’s running  
> time so when a user view the ticket, they can see how much time has  
> elapsed since the ticket has been opened. Ideally, it would be nice  
> to see this information displayed in the “Time Worked” field.
>
>
>
> The end result of this would be that reports can be generating  
> showing the actual time it took someone to work on a ticket. I have  
> the RTx::Statistics package, but these reports based the amount of  
> time from when the ticket was created to the time it was closed,  
> without taking into account the amount of time the ticket was in  
> stalled state.
>
>
>
> Any ideas or code snippets would be most welcome.
>
>
>
> Nick
>
>
>
> ---------------------------------------------------------------------- 
> -----------
> Nick Metrowsky
> Consulting System Administrator
> 303-684-4785 Office
> 303-684-4100 Fax
> nmetrowsky at digitalglobe.com
> DigitalGlobe ®, An Imaging and Information Company
> http://www.digitalglobe.com
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> -----------
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