[rt-users] emails with attachments keep inserting into RT

Schultz, Eric ESchultz at corp.untd.com
Wed Feb 1 11:27:27 EST 2006


Yes, but seems like you are just treating the symptom and not the
disease.  That is, why is it taking so long for the process to complete
that the timeout needs to be set to 5 minutes?

> -----Original Message-----
> From: Brandon Hall [mailto:brandonh.hall at gmail.com] 
> Sent: Tuesday, January 31, 2006 6:27 PM
> To: Jesse Vincent
> Cc: rt-users at lists.bestpractical.com; Schultz, Eric
> Subject: Re: [rt-users] emails with attachments keep inserting into RT
> 
> On 1/31/06, Jesse Vincent <jesse at bestpractical.com> wrote:
> >
> > >
> > > Like you said, while the server is processing an 
> attachment, a mason
> > > process causes a very high CPU spike for approximately 60 
> seconds. I
> > > imagine this is some how related.
> >
> > Just for kicks, turn up the --timeout on the fastcgi script 
> too and see
> > if it runs to completion?
> >
> > >
> > > libcgi-fast-perl                      5.8.7-7
> > > libapache-mod-fastcgi                 2.4.2-7
> > >
> > > 
> localhost:/var/spool/cyrus/mail/b/user/user_user_com/Drafts# cat 11. |
> > >FastCgiServer 
> /usr/share/request-tracker3.4/libexec/mason_handler.fcgi 
> -idle-timeout 300 -processes 3 /usr/bin/rt-mailgate --timeout 
> 999 --debug --queue General --action
> > > correspond --url http://tix.xyz.com
> > >
> > > Connecting to http://tix.xyz.com/REST/1.0/NoAuth/mail-gateway at
> > > /usr/bin/rt-mailgate line 99, <> line 1.
> > >
> > > An Error Occurred
> > > =================
> > >
> > > 500 Internal Server Error
> > > This is /usr/bin/rt-mailgate exiting because of an 
> undefined server
> > > error at /usr/bin/rt-mailgate line 147, <> line 1.
> > > localhost:/var/spool/cyrus/mail/b/user/user_user_com/Drafts#
> 
> 
> Excellent! That did it!
> 
> FastCgiServer /usr/share/request-tracker3.4/libexec/mason_handler.fcgi
> -idle-timeout 300 -processes 3
> 



More information about the rt-users mailing list