[rt-users] emails with attachments keep inserting into RT

[Jesse Vincent]

On Wed, Feb 01, 2006 at 08:27:27AM -0800, Schultz, Eric wrote:
> Yes, but seems like you are just treating the symptom and not the
> disease.  That is, why is it taking so long for the process to complete
> that the timeout needs to be set to 5 minutes?

There's a pessimal failure mode in MIME-Tools. I believe you may be
running into:

http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision/?rev=3892

> 
> > -----Original Message-----
> > From: Brandon Hall [mailto:brandonh.hall at gmail.com] 
> > Sent: Tuesday, January 31, 2006 6:27 PM
> > To: Jesse Vincent
> > Cc: rt-users at lists.bestpractical.com; Schultz, Eric
> > Subject: Re: [rt-users] emails with attachments keep inserting into RT
> > 
> > On 1/31/06, Jesse Vincent <jesse at bestpractical.com> wrote:
> > >
> > > >
> > > > Like you said, while the server is processing an 
> > attachment, a mason
> > > > process causes a very high CPU spike for approximately 60 
> > seconds. I
> > > > imagine this is some how related.
> > >
> > > Just for kicks, turn up the --timeout on the fastcgi script 
> > too and see
> > > if it runs to completion?
> > >
> > > >
> > > > libcgi-fast-perl                      5.8.7-7
> > > > libapache-mod-fastcgi                 2.4.2-7
> > > >
> > > > 
> > localhost:/var/spool/cyrus/mail/b/user/user_user_com/Drafts# cat 11. |
> > > >FastCgiServer 
> > /usr/share/request-tracker3.4/libexec/mason_handler.fcgi 
> > -idle-timeout 300 -processes 3 /usr/bin/rt-mailgate --timeout 
> > 999 --debug --queue General --action
> > > > correspond --url http://tix.xyz.com
> > > >
> > > > Connecting to http://tix.xyz.com/REST/1.0/NoAuth/mail-gateway at
> > > > /usr/bin/rt-mailgate line 99, <> line 1.
> > > >
> > > > An Error Occurred
> > > > =================
> > > >
> > > > 500 Internal Server Error
> > > > This is /usr/bin/rt-mailgate exiting because of an 
> > undefined server
> > > > error at /usr/bin/rt-mailgate line 147, <> line 1.
> > > > localhost:/var/spool/cyrus/mail/b/user/user_user_com/Drafts#
> > 
> > 
> > Excellent! That did it!
> > 
> > FastCgiServer /usr/share/request-tracker3.4/libexec/mason_handler.fcgi
> > -idle-timeout 300 -processes 3
> > 
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