[rt-users] changing status via e-mail

[Jim Meyer]

Hello!

On Tue, 2006-01-31 at 20:19 -0800, Duncan Morgan wrote:
> Can someone tell me how to change the status of an RT ticket (i.e. -
> new,open,resolved etc..) via e-mail or point me in the right direction in
> the manuals? I have been unable to find anything.

http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail

Works fairly well but must be extended for any properties you want to
set. Example includes Set-Status.

Cheers!

--j