[rt-users] Subject HTML in Ticket comment

[Jesse Vincent]

On Fri, Feb 03, 2006 at 12:43:22PM -0600, kurt wrote:
> I was about to add that i'm running RT 3.4.5 and RTIR.  My version od
> RTIR was 1.0.x but after previously reading the maillist archive I
> downloaded RTIR 1.1.5  and followed the upgrade procedure, with no
> luck.  Do I need to remove the RTIR completely and do an RTIR install
> (no upgrade)


Well, I'd start by removing the RTIR 1.0 callbacks.


> 
> btw, yes we do want RTIR
> 
> On 2/3/06, Jesse Vincent <jesse at bestpractical.com> wrote:
> >
> >
> >
> > On Fri, Feb 03, 2006 at 12:35:33PM -0600, kurt wrote:
> > > I've had no replies to this problem.  Does anyone know what may be causing this?
> > > I get the HTML garbage in the the Subject To Date and From when a
> > > ticket is created via email.  Lotus Notes in my case.
> > >
> > > Im trying to get my manager to approve using RT for our IT group, so I
> > > need to resolve this soon.
> >
> > You installed an old, incompatible version of RTIR on top of RT. You're
> > seeing an RTIR feature that doesn't work on the current RT. Unless you
> > know you want RTIR, you probably don't.
> >
> > Jesse
> >
> 

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