[rt-users] Your ticket was stolen in RT 3.4.5

[Jesse Vincent]

On Mon, Feb 13, 2006 at 10:10:32AM -0800, Andy Moran wrote:
> 
> I'm adding rt-devel to this since I didn't get any response on
> rt-users.  Also, I found an error so I think it has to do with the
> $self->CurrentUser bit.  Here is the error I'm getting in /var/log/messages:
> 
> Feb 13 10:02:00 constantinople RT: error:    unexpected end of header  
> (/usr/local/rt3/lib/RT/Template_Overlay.pm:369) 
> Feb 13 10:02:00 constantinople RT: Template parsing error: Can't call
> method "CurrentUser" on an undefined value at template line 1.  Stack:  
> [template:1]   [/usr/local/rt3/lib/RT/Template_Overlay.pm:419]  
> [/usr/local/rt3/lib/RT/Template_Overlay.pm:343]  
> [/usr/local/rt3/lib/RT/Action/SendEmail.pm:112]  
> [/usr/local/rt3/lib/RT/Action/Notify.pm:65]  
> [/usr/local/rt3/lib/RT/ScripAction_Overlay.pm:233]  
> [/usr/local/rt3/lib/RT/Scrip_Overlay.pm:478]  
> [/usr/local/rt3/lib/RT/Scrips_Overlay.pm:236]  
> [/usr/local/rt3/lib/RT/Transaction_Overlay.pm:162]  
> [/usr/local/rt3/lib/RT/Record.pm:1438]  
> [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3021]  
> [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3086]  
> [/usr/local/rt3/local/html/Ticket/Display.html:125]  
> [/usr/local/rt3/share/html/autohandler:215] 
> (/usr/local/rt3/lib/RT/Template_Overlay.pm:415) 
> Feb 13 10:02:00 constantinople RT: error:    unexpected end of header  
> (/usr/local/rt3/lib/RT/Template_Overlay.pm:369) 
> 
> I double checked with RT Essentials and the Template looks right.  Is
> there an error in the RT Essentials code?   What should it say instead of:
> my $old_owner = RT::User->new( $self->CurrentUser );

$self there sounds suspect. I'd expect $TemplateObj or somesuch.

> 
> I think that's the line it's dying on.   Any help would be appreciated! 
> 
> Thanks.
> --Andy
> 
> Andy Moran wrote:
> > I'm trying to figure out why the "Your Ticket was Stolen" custom scrip
> > isn't working for me.   I'm using the example from the RT Essentials
> > book  using RT 3.4.5.
> >
> > The scrip uses Condition: User Defined, Action: Notify Other Recipients,
> > Template: Custom Stolen Ticket
> >
> > Here is the custom condition:
> >
> > my $trans = $self->TransactionObj;
> > return 0 unless $trans->Field eq 'Owner';
> > return 1 if $trans->OldValue != RT::Nobody()->id();
> > return 0;
> >
> >
> > Here is the template:
> >
> > To: { my $old_owner = RT::User->new( $self->CurrentUser );
> >       $old_owner->Load( $Transaction->OldValue );
> >       $old_owner->EmailAddress() }
> > Subject:  Ticket #{ $Ticket->Id() } taken by { $Ticket->OwnerObj->Name() }
> >
> > A ticket you owned:
> >
> >    { $Ticket->Subject() }
> >
> > has been taken by {$Ticket->OwnerObj->Name()}.
> >
> > { $RT::WebURL }Ticket/Display.html?id={ $Ticket->Id }
> >
> >
> >
> > Has the API changed since hte book was published?  Do I have a typo
> > somewhere I cannot see?   There doesn't seem to be any complaints, just
> > no email gets sent out.  Any help would be appreciated!
> >
> > --Andy
> >
> >
> > _______________________________________________
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> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >
> > Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com
> >
> > WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
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> >   
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com
> 
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at http://bestpractical.com/services/training.html
> 

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