[rt-users] This transaction appears to have no content -- on internal transactions

[Drew Barnes]

I created a custom template to use with OnOwnerChange as follows:


Subject: {$Ticket->id} has been assigned to you

You have been assigned ticket #{$Ticket->id} by { 
$Ticket->LastUpdatedByObj->Name }
Requestors: {$Ticket->RequestorAddresses}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}

The ticket was initially created with the following data:
{ $Ticket->Transactions->First->Content; }
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}


That should give you all the info you needed and then some.


Rick Measham wrote:
> We're getting this annoying message from RT all the time. For example, I
> just replied to a ticket and CCd the requestor while changing the owner
> (and the ticket auto-opens too).
>
> From the history:
> Tue Feb 14 13:29:40 2006      rickm - Correspondence added
>             Blah blah blah
> Tue Feb 14 13:29:42 2006      RT_System - Outgoing email recorded
> Tue Feb 14 13:29:42 2006      rickm - Status changed from 'new' to 
> 'open'          
> Tue Feb 14 13:29:42 2006      rickm - Given to craigb          
> Tue Feb 14 13:29:42 2006      RT_System - Outgoing email recorded
>
>
> The system sent the requestor the reply I made (Blah blah blah), but the
> new owner got a ticket that just says "This transaction appears to have
> no content"
>
> The template concerned is (AFAIK) the default transaction template. The
> code that outputs this message is:
>     {$Transaction->Content()}
> So I assume the 'Transaction' concerned is the 'give' rather than my
> reply. Is there any way to get more useful transaction content? I'd
> prefer it to at least have the same message as the ticket history "rickm
> - Given to craigb"
>
> Cheers!
> Rick Measham
>

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati