[rt-users] 3.4.5 Bulk ticket update: Custom fields?

JB Segal jb at smarterliving.com
Tue Feb 21 15:50:15 EST 2006


Is there any way to update custom fields on a pile of tickets at once?

The 'Update multiple tickets' button gives me
X   Update selected tickets    	  
 Make Owner: 	( Force change)
 Add Requestor: 	
 Remove Requestor: 	
 Add Cc: 	
 Remove Cc: 	
 Add AdminCc: 	
 Remove AdminCc: 	
 	
 Make subject: 	
 Make priority: 	
 Make queue: 	
 Make Status: 	
 Make date Starts: 	
 Make date Started: 	
 Make date Told: 	
 Make date Due: 	
 Make date Resolved: 	
X  Add comments or replies to selected tickets 	 
 Update Type: 	
 Subject:	
 Attach:	
 Message:	
X  Edit Links 	 
 Enter tickets or URIs to link tickets to. Separate multiple entries with
 spaces.
 Merge into: 	(only one ticket)
 Depends on: 	
 Depended on by: 	
 Parents: 	
 Children: 	
 Refers to: 	
 Referred to by: 	

but I'd really like (Ok, a queue owner who has MANY tickets to update in
a queue-and-department reorg would REALLY LIKE) a 
X  Custom Fields
 CF1:
 CF2:
 . . . etc

option.

Thanks,
JB
--
JB Segal		617-886-5575		www.smartertravel.com
Systems/Network Admin.	465 Medford St. Ste 400	www.bookingbuddy.com
Smarter Living, Inc.	Boston, MA 02129	www.tripmania.com



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