[rt-users] RTx::Statistics V1.7 Fixes

[Kelly F. Hickel]

Stephen,
	First off, I looked at including your changes in the 0.1.8
version, but I'm not sure how to make them work in the general case
without making the graph bigger than it already is (which is probably
too big for people with small screens).
	But, I was curious about the randomly appearing graphs, first
off, I assume that you're using 0.1.7, not 0.1.6.  What versions of
libgd, GD and GD::Graph are you running?

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Stephen Dowdy
> Sent: Tuesday, January 03, 2006 1:57 PM
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RTx::Statistics V1.7 Fixes
> 
> I've also noticed that the graphs randomly appear.  It looks to me
that
> sometimes the graphs actually DO draw, but then subsequently disappear
on
> the individual Statistics pages.  Clicking "Download Chart as
Image..."
> *may* bring them back to the display pages on refresh/update.  I'm
also
> seeing some cases where clicking on "Download Chart as Image..." does
> *nothing*.  If i go back to RT's "Home Page", then back to
RTx-Statistics
> it will start working again (randomly as before).  This is after
> restarting Apache, too.
> 
>
------------------------------------------------------------------------
> 
> FYI for others who have lots of long named queues...
> 
> Another change i've made is to
> .../share/html/RTx/Statistics/OpenStalled/Elements/Chart
> 
> Since this bar Chart can accomodate an "All Queues" option, and i've
got
> about 30 queues, some containing upto 32 characters in their name, the
> default horizontal orientation of the X-Axis labels turns into a major
> smear.
> 
> Adding
> 
>    x_labels_vertical => 1,
> 
> to the $graph->set( ... ); call fixes that.   Of course, when you just
> have one queue displayed it looks a bit wierd.
> 
>
------------------------------------------------------------------------
> 
> I'm also thinking that perhaps these graphs ought to have Titles on
them.
> Because, if you're gonna click the "Download Chart as Image" option,
there
> should be some standalone context to the image file.  I think
something
> like:
> 
>     $graph->set(...,
>         title => 'RT:' . $RT::rtname . ' New, Open and Stalled Tickets
per
> Queue',
>         ...);
> 
> makes sense.  (just my two cents)
> 
>
------------------------------------------------------------------------
> 
> BTW, I've changed .../lib/RTx/Statistics.pm to make my graphs bigger
to
> accomodate this better.
> 
> # Width and Height of all graphics
> $GraphWidth=800;
> $GraphHeight=600;
> 
> --stephen
> --
> Stephen Dowdy  -  Systems Administrator  -  NCAR/RAL
> 303.497.2869   -  sdowdy at ucar.edu        -
> http://www.ral.ucar.edu/~sdowdy/
> 
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