[rt-users] resolved time update

[Craig Stevenson]

I am still puzzled over how to set the Closed field when resolving a 
ticket.  I want to add a form
to the Resolve Ticket window (which I can do, I just cannot get the form 
data into the DB). 

Should I be looking at scrips to get this done?  Or, is there another tack?

Thanks a lot for the help.

Craig Stevenson wrote:

> My users need to be able to manually set the Closed time of a ticket.  
> When the ticket is 'resolved'
> the Closed field is set to the current time stamp.  This is not what I 
> need.  In my case the work would actually be completed some time 
> before the ticket is resolved in the RT system.
> I have added a Closed field to the Tickets->#####->Dates screen.  If 
> this form is used after the 'Resolved' action is taken.  My user can 
> set the correct time of  resolution.
>
> I would like better than this.  I am thinking that adding a form to 
> the 'Resolved' page would be best, but I cannot see my way through to 
> that yet. ...  (Meaning I don't have working code to do that yet.)
>
> Do other people have a similar issue?  What is the best way to get at 
> manual date resolution?
>
> Thank so much.



-- 
Craig Stevenson
|| stevensc at nsuok.edu | 918-456-5511x5955
|| Northeastern State University
|| 601 N. Grand | Tahlequah, Oklahoma 74464-2399