[rt-users] CustomFields: What *is* the correct use of Ticket Transactions types ?

[Adrian Carter]

Hey all,
    I'm in the process of doing a batch of new customisations to RT, the 
first real lot since I moved to RT 3.5.X .

    I want custom fields for certain queues such as "Customer Service 
Number:" and things for this particular ticket. Now I'm about to create 
them as CustomFields for Tickets , but that "Ticket Transactions" keeps 
bugging me: What does it do, and would it better suit some of my fields?.

    I do have instances where I want to record some additional custom 
info, possibly for later retrieval and display within the ticket or a 
form, but not neccesaruly all the time on the ticket display... is this 
what "Ticket Transaction" offers me ??

    Thanks guys

Adrian

-- 
Adrian Carter
Technical Manager
Leading Edge Internet

Web	  http://www.lei.net.au http://support.lei.net.au
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E-mail    cartera at lei.net.au