[rt-users] help with ExtractCustomFieldValues

Ryan Fox rfox at findlay.edu
Tue Jan 10 09:59:16 EST 2006


I have the following set up for ExtractCustomFieldValues, but it is not 
populating my 'Server' custom field.  Any ideas are much appreciated.

E-mail body:

test
Host: helios
foo


I have tried:
Server|Body|Host:\s(\w+).*||
and
Server|Body|Host:(.*)||
in my template.  Neither match.


My ExtractCustomFieldValues seems ok, because

Server|Subject|.*||

works ok for populating my 'Server' custom field with the contents of 
the subject line.

Have I just broken the regular expression?  What is going on?
Thanks,
Ryan Fox


Description: ExtractServerNameFromNagios
Condition: On Create
Action: Extract Custom Field Values
Template: CustomFieldServerNagiosExtract
Stage: TransactionCreate

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