[rt-users] Outbound Email Source Address

[John Wood]

We have a need to alias a number of email addresses into a single queue on
RT - this can be done by our email server quite simply.

Our problem is that we do not know if/how RT could then 'pick up' or
substitute the configured correspondence email address for the given queue
with the address to which the original request was sent.

Imagine we have a queue that is associated with support at abc.com.zz and we
have two email aliases pointing to that account: producta at abc.com.zz and
productb at abc.com.zz

When a ticket is opened by sending to one of the two email addresses we want
the RT system email correspondence to come back from producta at abc.com.zz and
productb at abc.com.zz......

Any clues ?

Thanks
John