[rt-users] Need Help Thank you !

[Ruslan Zakirov]

On 1/17/06, sc2 at gmx.at <sc2 at gmx.at> wrote:
> Hello
> a.) Thx for your help!
> b.) MailCommand = "sendmail" (i use sendmail)
> c.) Arguments are "-oi"
> i think too it has something to do with sendmail / give the content data to
> the mailer but i dont know where is the failure / why its so slow.
You could try several variants:
1)
$MailCommand = "sendmailpipe"
$Arguments = "-oi -t"
$SendmailPath = '/path/to/sendmail'
2)
$MailCommand = 'sendmailpipe'
$Arguments = '-oi -t -ODeliveryMode=b'
$SendmailPath = '/path/to/sendmail'

Check how to set DeliveryMode option for your sendmail version in `man sendmail`
There is several delivery modes: i(nteractive), b(ackground), q(ueue),
d(efer). They are listed in order from slowest to fastest, but note
that last two modes put mail into queue and you should configure how
often your sendmail scans queue (not RT queue, but sendmail queue) and
sends queued mails. Anyway mails queuing is good for RT performance,
this will make RT WebUI more interactive on actions with
notifications. When you set faster deliver modes  sendmail does less
error checks and return control to the caller asap and don't hold RT
from processing you requests futher.


> i reinstalled rt, sendmail too no errors in logs
> the question is how to debug it
>
> ----- Original Message -----
> From: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
> To: <sc2 at gmx.at>
> Cc: <rt-users at lists.bestpractical.com>
> Sent: Tuesday, January 17, 2006 7:33 PM
> Subject: Re: [rt-users] Need Help Thank you !
>
>
> > On 1/17/06, sc2 at gmx.at <sc2 at gmx.at> wrote:
> >> Hello
> >> I have a problem where i dont know what to do know
> >> I testet it with ´version 3.4.2 and 3.4.5 (btw version information of
> >> 3.4.5
> >> on main page is not correct)
> >> Since 2 days tracker does not work anymore smooth/fast, in this
> >> situations !
> >> a.) looking tickets / tickets in queue = fast like normal
> >> b.) solving tickets = fast like normal
> >> but c.) Solving tickets with reply to creator, with content or answer a
> >> ticket with content (and solving or not solving) is horrible slow .
> >> I try to  take a other database from a known workable fast tracker its
> >> slow
> >> like the other db.
> >> I think something goes wrong when he trys to sen the text to the creator.
> >> how i can debug this ? apache and mail logs seems ok
> > most probably slowness is result interaction with mailer program. RT's
> > mailer module opens mailer program (configurable) and waits (may be
> > not) for it.
> >
> > Please send RT config: $MailCommand and $SendmailArguments.
> >
> >> i only can thank everyone who trys to help me
> >> thx bye
> >> richard dommayer
> >>
> >> _______________________________________________
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> >>
> >> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >>
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> >>
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> >>
> >
> >
> > --
> > Best regards, Ruslan.
> >
>
>


--
Best regards, Ruslan.