[rt-users] RT and users' rights

[Hossein Rafighi]

Hi All,

I googled myself silly and couldn't find an answer to this problem. So, 
I thought it can't be just me? Or maybe it it is!
I recently installed RT and RTFM and set it to use LDAP for 
authentication. My problem (if any?!) is that unless users are created 
locally and given "Let this user be granted rights", see only a very 
abbreviated SelfServices screen. They can't even see RTFM! Is that 
normal? All they see are: "OpenTickets", "Closed Tickets", "New 
Tickets", and "Preferences" when LDAP is used. Changing Group rights 
didn't make a difference!

Any Ideas?

Cheers,
Hossein