[rt-users] Quick Ticket Create customization

[Stephen Turner]

At Thursday 1/26/2006 01:49 PM, Shawn Plummer wrote:
>Good afternoon!
>
>         Does anyone know if the expanded quick ticket creation, that can be
>seen on the material at MITs RT page, is standard option that you can
>enable somewhere or if it their own custom code?
>
>         I really like how it allows you to enter a requester and Queue at
>creation time and takes you to the full ticket editing screen. It
>seems a very common thing people would want to do.

Hello Shawn,

We didn't write this up on the wiki so it's not available anywhere - here's 
what we did.

1) To get the requestor entry field, we added this code to 
/Elements/QuickCreate just before the Subject table element:

<td>
<font size="-2"><&|/l&>Requestor</&>:<br><input size="20" 
name="Requestors"></font>
</td>

2) To get this action to go to the ticket create screen, we modified 
/index.html. In the %INIT section, near the top, we replaced this code:

if ($ARGS{'QuickCreate'} ) {
     my $ticket = RT::Ticket->new($session{'CurrentUser'});
     my ($tid, $trans, $tmsg) = $ticket->Create(Queue => $ARGS{'Queue'},
                     Owner => $ARGS{'Owner'},
                     Subject => $ARGS{'Subject'});


     push (@results, $tmsg);
}


with this:

if ($ARGS{'QuickCreate'} ) {
     $m->comp("/Ticket/Create.html", %ARGS);
     return();
}


These mods are based on RT 3.4.2.

Steve



>Thanks
>
>~~~~~~~~~~~~~
>Shawn Plummer
>Systems Manager
>CIT SUNY Geneseo
>"The mind can make substance, and people planets of its own with
>beings brighter than have been, and give a breath to forms which can
>outlive all flesh." -Lord Byron
>
>
>
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Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)