[rt-users] Search "sent to email address"

[Joby Walker]

No you aren't missing anything.  The only place that this is recorded is 
in the header of the ticket creation transaction.  Doing a search for 
this would be pretty ugly.

The best thing to do (with out hacking the schema) would be to create a 
global custom field and have a scrip populate the field with the address 
on creation.  You can then search on that custom field.

jbw

Brent Geach wrote:
> Hi
> I have a requirement whereby we need to create a new search field but on the
> email address that the ticket was originally sent to.
> 
> For eg, there are numerous email support email addresses/aliases that all go
> into the same queue. Now looking around a bit I cant really see a way to
> search tickets based on the sent to address, or am I missing something
> obvious?
> 
> Cheers
> Brent
> 
> 
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