[rt-users] problems upgrading RT2 to RT3

[Jackie Hamilton]

I'm trying to upgrade a RT 2.0.14 db to RT 3.2.2. Am using the rt2-to-rt3-1.23 scripts. The rt-2.0-to-dumpfile appeared to run ok, although the metadata looks like it's incomplete... here's what it has for all of the users:

          'User' => [
                      {
                        'id' => '64820'
                      },
                      {
                        'id' => '152146'
                      },
                      {
                        'id' => '156670'
                      },

...etc. No names or email addresses or any other info.

When I try to run the dumpfile-to-rt-3.0 script, though, it fails with this err:

.[Thu Jul  6 20:41:37 2006] [error]: Could not create a new user -  (/opt/myrt3/lib/RT/User_Overlay.pm:260)
Failed to create user for$VAR1 = {
          'CryptedPassword' => undef,
          'Name' => 'Unnamed user 46183'
        };

Same error repeated thousands of times (one for every userid, I presume; I killed it after a few dozen screenfuls.)

Any advice on how to get this to work? I don't suppose I can just copy the database info over directly from the rt2 db to rt3, can I?

Thanks,

-- Jackie Hamilton 
kira at lightsphere.com