[rt-users] Custom Fields / Transaction Custom Fields in Scrips [FIX!]

[Mike Coakley]

For anyone following this thread (doubtful as it is old) I've got everything
working. After looking through the code I noticed that the patch that Jesse
had released for 3.4 that I had tried to apply did not apply fro some reason
although I didn't remember getting any errors. So I re-applied the patch to
my 3.6 and everything is working as I expected it in the past.

So, I concur with Jesse... His patch does fix the issue :-D

Now my only question would be why isn't this patch in the core yet as of
3.6?

Thanks,

-- 
Mike Coakley
Managed Business
http://www.managedbusiness.com
http://my.managedbusiness.com
Voice - 973-252-0770 x2100
Fax - 973-252-1797




> From: Mike Coakley <mcoakley at managedbusiness.com>
> Date: Fri, 07 Jul 2006 15:30:03 -0400
> To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
> Conversation: [rt-users] Custom Fields / Transaction Custom Fields in Scrips
> Subject: Re: [rt-users] Custom Fields / Transaction Custom Fields in Scrips
> 
> Hello all...
> 
> In further attempts to get this working I've done the following:
> 
> 1. I upgraded to RT 3.6.0. Upgrade went smooth but this still does not work.
> 
> 2. In further research I found an article in the archives that stated that
> this was a known issue back in the 3.4 timeframe basically stating the the
> Transaction Custom Fields don't get populated until after the scrips are
> run. There was a patch file available through the archives but this patch
> file also did not fix my issue.
> 
> So, I'm wondering if anyone has any further help or places I can look.
> 
> Thanks,
> 
> -- 
> Mike Coakley
> Managed Business
> http://www.managedbusiness.com
> http://my.managedbusiness.com
> Voice - 973-252-0770 x2100
> Fax - 973-252-1797
> 
> 
> 
> 
>> From: Mike Coakley <mcoakley at managedbusiness.com>
>> Date: Wed, 05 Jul 2006 16:02:42 -0400
>> To: <rt-users at lists.bestpractical.com>
>> Conversation: Custom Fields / Transaction Custom Fields in Scrips
>> Subject: [rt-users] Custom Fields / Transaction Custom Fields in Scrips
>> 
>> I'm trying to write a custom condition that will trigger every time a
>> transaction custom field is updated that will update other custom fields.
>> The idea is to keep track of time in a better way.
>> 
>> So I have 2 custom fields: Billable Time and Non-Billable Time. These are
>> attached to a ticket. I can easily manually update these fields. I also have
>> two Transaction based custom fields: TRANS Billable Time and TRANS
>> Non-Billable Time. I want to have a condition that fires when the "TRANS*"
>> fields get updated. Then when the condition is fired the action will be to
>> update the Billable Time and Non-Billable Time field appropriately.
>> 
>> I've been doing some debugging within the Scrip condition and it appears the
>> condition gets tested twice during a "comment" (haven't worked on reply
>> yet). BUT I don't see the transaction custom field values so my condition
>> fails. So I'm either not retrieving the transaction custom field values
>> improperly (I get no value) or I'm not seeing the right condition.
>> 
>> Anyone have any ideas?
>> 
>> Thanks,
>> 
>> -- 
>> Mike Coakley
>> Managed Business
>> http://www.managedbusiness.com
>> http://my.managedbusiness.com
>> Voice - 973-252-0770 x2100
>> Fax - 973-252-1797
>> 
>> 
>> 
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> _______________________________________________
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> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> We're hiring! Come hack Perl for Best Practical:
> http://bestpractical.com/about/jobs.html