[rt-users] unable to open tickets via email

[Chris Egolf]

Rick -

I saw in the thread you created the symlinks in the /etc/smrsh
directory, but did you update the /etc/aliases file to point there?

I just set this up so it was fresh in my mind.  However, I'm on  RT
3.6.0 and CentOS 4.3, so there may be something else going on.

Chris

Rick Garland wrote:
> Hi all:
>  
> RT 3.4.5 on RedHat EL4
> Using sendmail 8.13 as the MTA
>  
> Wanting to send email to 'rt' to open ticket. Got the groups and rights 
> OK but the inbound mail hangs in the queue.
>     (Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL)
>                                          "|/opt/rt3/bin/rt-mailgate 
> --queue gen
> The full entry in the /etc/aliases is
>      rt:             "|/opt/rt3/bin/rt-mailgate --queue general --action 
> correspond --url http://localhost/"
>  
> The searches I find deal mostly with procmail - but we are not using 
> procmail.
>  
> Thanks
>  
> Rick Garland
> UNIX System Administrator
>  
> Evolving Systems, Inc
> 9777 Mount Pyramid Court
> Suite 100
> Englewood, CO  80112
>  
> phone:  303-802-2580
> cell:      720-210-4691
> rick.garland at evolving.com <mailto:rick.garland at evolving.com>
>  
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-- 
============================================================================
                                Chris Egolf
            http://www.ugholf.net         cegolf [AT] ugholf [DOT] net
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