[rt-users] Priority escalation question

Mathew Snyder jokermjs19 at comcast.net
Thu Jul 27 02:52:22 EDT 2006


Right now the priority numbering goes from 1 to 99 with 99 being the
most important.  If I wanted to alter this to go from, say 10 to 1, with
1 being most important am I correct in assuming that the formula should
be changed from

Priority = Priority +  (( FinalPriority - Priority ) / ( DueDate-Today))
to
Priority = Priority -  (( FinalPriority + Priority ) / ( DueDate-Today))
in EscalatePriority.pm?

Thanks
Mathew Snyder



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