[rt-users] Mail to RT Fails - RT::User::LoadByName Unimplemented

Steve Berg checkpoint at ozbergs.com
Mon Jul 31 15:21:39 EDT 2006


Team,

One of my users is getting the following error when replying to tickets 
using his email client.  The error he is getting is below:

Can anyone tell me what RT::User::LoadByName Unimplemented means and how 
I can fix this?

Thanks

-Stevo


 From - Mon Jul 31 12:14:14 2006
X-UIDL: AAwrr/EAAAgII/n/ERIhMCUXjH8XXX/e
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
Received: from mailgate.xxx.com ([10.35.60.16] RDNS failed) by 
ormailgate.xxx.com with Microsoft SMTPSVC(5.0.2195.6713);
     Mon, 31 Jul 2006 12:14:06 -0700
Received: from itsupport.xxx.local ([10.35.60.100]) by mailgate.xxx.com 
with Microsoft SMTPSVC(6.0.3790.1830);
     Mon, 31 Jul 2006 12:14:05 -0700
Received: from exim by itsupport.xxx.local with local (Exim 4.62)
    id 1G7dDj-0008EM-S5
    for yyy at xxx.com; Mon, 31 Jul 2006 12:14:31 -0700
X-Failed-Recipients: itsupport at itsupport.xxx.local
Auto-Submitted: auto-replied
From: Mail Delivery System <Mailer-Daemon at itsupport.xxx.local>
To: yyy at xxx.com
Subject: Mail delivery failed: returning message to sender
Message-Id: <E1G7dDj-0008EM-S5 at itsupport.xxx.local>
Date: Mon, 31 Jul 2006 12:14:31 -0700
Return-Path: <>
X-OriginalArrivalTime: 31 Jul 2006 19:14:05.0588 (UTC) 
FILETIME=[7DA8B540:01C6B4D5]

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its 
recipients. This is a permanent error. The following address(es) failed:

  pipe to |/usr/local/rt3/bin/rt-mailgate --queue IT_Support --action 
correspond --url http://itsupport.xxx.local/
    generated by itsupport at itsupport.xxx.local
    local delivery failed

The following text was generated during the delivery attempt:

------ pipe to |/usr/local/rt3/bin/rt-mailgate --queue IT_Support 
--action correspond --url http://itsupport.xxx.local/
       generated by itsupport at itsupport.xxx.local ------

RT server error.

The RT server which handled your email did not behave as expected. It
said:

RT::User::LoadByName Unimplemented in RT::Interface::Email. 
(/usr/local/rt3/local/lib/RT/Interface/Email_Local.pm line 54)

Stack:
  [/usr/local/lib/perl5/site_perl/5.8.7/DBIx/SearchBuilder/Record.pm:496]
  [/usr/local/rt3/local/lib/RT/Interface/Email_Local.pm:54]
  [/usr/local/rt3/local/lib/RT/Interface/Email/Auth/MailFrom_Local.pm:125]
  [/usr/local/rt3/lib/RT/Interface/Email.pm:605]
  [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:58]





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