[rt-users] Re: rt-mailgate on different server than RT

[Thomas M. Payerle]

> Is it possible to run rt-mailgate on a separate server than RT? I'd like
> to run rt-mailgate on our mail server and have it talk to the RT server.
> How is rt-mailgate on the mail server going to know how to authenticate
> to the RT web interface in order to comment on tickets? Can I create an
> rt-mailgate config somewhere with a username and password for it to use
> when connecting to the RT web interface?
Can most definitely be done.

My understanding is that the rt-mailgate script uses some part of the 
HTML document tree which does not require authentication (./REST/... IIRC),
so I believe in general you do not need an RT username/password for the mailgate
script.

In my case, we use web server rather than RT authentication (RT does
authorization based on user logging into the web server), and I needed to
give explicit permission to the IP address of the mail server to access the
pages without logging into the web server (which would require a normal
login account on the Unix system).  But I do not believe is needed for more
standard setups.

Tom Payerle 
Dept of Physics				payerle at physics.umd.edu
University of Maryland			(301) 405-6973
College Park, MD 20742-4111		Fax: (301) 314-9525