[rt-users] detail reports

[David Smithson]

Perhaps I should explain myself better.  You can get a summary report for several tickets easily, using the query functions.  I have a need to get detailed reports for several tickets resulting from a query.  We are looking at replacing our custom ticketing system with RT.  Currently we offer full visibility to our clients by delivering them ticket logs with invoices.  I'm looking to get the same functionality in RT.

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From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David Smithson
Sent: Wednesday, June 07, 2006 5:18 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] detail reports

Hi all.  Is there any built-in function for displaying and printing detailed reports in RT?  I only ask because I don't find such a function and I want to be sure before I start exploring other reporting options.

David Smithson
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ActivSupport, Inc. - Your Flexible IT Partner
Microsoft Gold Partner 
http://www.activsupport.com
Director of Technical Services