[rt-users] Ststus Field Modification

[Dmitri Tikhonov]

On Thu, 2006-06-08 at 10:47 -0400, Matt Hunt wrote:
> Hello all; I'm a bit of a beginner where Request Tracker is concerned,
> another user set up the main package, all I have done is set up the
> infrastructure of the program such as user's rights and so on.  What I
> would like to know is about the status field, I would like to modify
> these and add some of my own, I have searched the wiki and cannot find
> anything, it may just be me dumb but all help would be appreciated.
> 
Open /etc/rt3/RT_Config.pm, and look for @ActiveStatus and
@InactiveStatus arrays.  Heed the warning (found in the same file),
however:

# WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
# will break horribly.

  - Dmitri.