[rt-users] re-queueing based on sending domain

[David Smithson]

Aha!  Patrick, I hadn't thought of that.  That's a good idea, although
it does add some complexity on the administrative side of things,
because we'd have to add a procmail rule each time we create a new
queue.  Sounds like the best route though, since there would be no
mistake about which domainname belongs to which queue.

David Smithson
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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David
Smithson
Sent: Tuesday, June 13, 2006 5:59 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] re-queueing based on sending domain

Hi all.  Just wondering if any of you have developed a canned Scrip that
does this:

* OnCreate, checks the domain name of the sender to pattern match
against queue names
* Moves the ticket to the appropriate Queue, based on match, else stays
in general queue

I realize the pattern match part is the hardest part and I have
purposely left it ambiguous.

Has anyone else sought this kind of behavior?

How do others of you handle ticketing based on company account?  I have
also seen that I can create a custom field and call it "Company Name" or
something, and that each ticket could be manually assigned to the right
company name.


David Smithson
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