[rt-users] Patching RedHat breaks RT
Kemp, Darren
Darren.Kemp at xerox.com
Fri Jun 23 10:31:34 EDT 2006
Thanks, that got it!
-dkk
-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com]
Sent: Thursday, June 22, 2006 9:11 PM
To: Kemp, Darren
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Patching RedHat breaks RT
On 6/23/06, Kemp, Darren <Darren.Kemp at xerox.com> wrote:
>
>
> I recently patched my RT server to the latest levels (it is redhat ES
> 4) (yah I know, bad idea)
>
> Unfortunately this horribly broke my RT install. I have managed to fix
> and update most of the modules and issues I have encountered, but this
> last one is puzzling, I can no longer get mail to go through
rt-mailgate.
Rebuild Log::Dispatch from sources, don't forget to run test suite.
Also, read http://wiki.bestpractical.com/index.cgi?NoConnectionToSyslog
>
> From sendmail the error appears as so:
>
> Jun 22 16:24:40 sauron sendmail[3436]: k5MKOeFT003435:
> to="|/etc/smrsh/rt-mailgate --queue 'operations' --action comment
> --url http://foo.bar.com/", ctladdr=<operations at foo.bar.com> (8/0),
> delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30574, dsn=4.0.0,
> stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>
> I tried a manual send with debug on and recieved the following:
>
> [root at sauron dkemp]# /usr/local/rt/bin/rt-mailgate --queue operations
> --action correspond --debug --url=http://foo.bar.com < ./testmsg
> Connecting to http://foo.bar.com/REST/1.0/NoAuth/mail-gateway at
> /usr/local/rt/bin/rt-mailgate line 99, <> chunk 1.
> no connection to syslog available
> - _PATH_LOG not available in syslog.h at
> /usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Syslog.pm
> line 77
>
> Stack:
> [/usr/local/lib/perl5/5.8.7/Carp.pm:269]
> [/usr/local/lib/perl5/5.8.7/i686-linux/Sys/Syslog.pm:412]
> [/usr/local/lib/perl5/5.8.7/i686-linux/Sys/Syslog.pm:241]
>
> [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Syslog.pm:77]
>
> [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Output.pm:41]
> [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:95]
> [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:74]
> [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:22]
> [/usr/local/rt/lib/RT/I18N.pm:410]
> [/usr/local/rt/lib/RT/I18N.pm:367]
> [/usr/local/rt/lib/RT/I18N.pm:190]
> [/usr/local/rt/lib/RT/EmailParser.pm:266]
> [/usr/local/rt/lib/RT/EmailParser.pm:237]
> [/usr/local/rt/lib/RT/EmailParser.pm:176]
> [/usr/local/rt/lib/RT/EmailParser.pm:136]
> [/usr/local/rt/lib/RT/Interface/Email.pm:515]
>
> [/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:59]
> RT server error.
>
> The RT server which handled your email did not behave as expected. It
> said:
>
> no connection to syslog available
> - _PATH_LOG not available in syslog.h at
> /usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Syslog.pm
> line 77
>
> Stack:
> [/usr/local/lib/perl5/5.8.7/Carp.pm:269]
> [/usr/local/lib/perl5/5.8.7/i686-linux/Sys/Syslog.pm:412]
> [/usr/local/lib/perl5/5.8.7/i686-linux/Sys/Syslog.pm:241]
>
> [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Syslog.pm:77]
>
> [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Output.pm:41]
> [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:95]
> [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:74]
> [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:22]
> [/usr/local/rt/lib/RT/I18N.pm:410]
> [/usr/local/rt/lib/RT/I18N.pm:367]
> [/usr/local/rt/lib/RT/I18N.pm:190]
> [/usr/local/rt/lib/RT/EmailParser.pm:266]
> [/usr/local/rt/lib/RT/EmailParser.pm:237]
> [/usr/local/rt/lib/RT/EmailParser.pm:176]
> [/usr/local/rt/lib/RT/EmailParser.pm:136]
> [/usr/local/rt/lib/RT/Interface/Email.pm:515]
>
> [/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:59]
>
> Google has come up short on tihs issue except for some solaris
> specific bugs way back in perl 5.8.0 I have tried to force a reinstall
> of Sys::Syslog but it did not help.
>
> Anyone who has any insight to this issue, please let me know.
>
> -dkk
>
>
> version information:
>
> Sendmail 8.12.11.20060308/8.12.11;
>
> Perl v5.8.7 under linux
> Apache::Session v1.81;
> Apache::Session::Generate::MD5 v2.1;
> Apache::Session::Lock::MySQL v1.00;
> Apache::Session::MySQL v1.01;
> Apache::Session::Serialize::Storable v1.00;
> Apache::Session::Store::DBI v1.02;
> Apache::Session::Store::MySQL v1.04;
> AutoLoader v5.60;
> base v2.07;
> Benchmark v1.07;
> bytes v1.02;
> Cache::Simple::TimedExpiry v0.23;
> capitalization v0.03;
> Carp v1.04;
> CGI v3.20;
> CGI::Cookie v1.27;
> CGI::Fast v1.07;
> CGI::Util v1.5;
> Class::Container v0.12;
> Class::Data::Inheritable v0.04;
> Class::ReturnValue v0.53;
> Clone v0.20;
> constant v1.05;
> Cwd v3.18;
> Data::Dumper v2.121_04;
> DBD::mysql v3.0002;
> DBI v1.51;
> DBIx::SearchBuilder v1.43;
> DBIx::SearchBuilder::Unique v0.01;
> Devel::StackTrace v1.13;
> Devel::StackTraceFrame v0.6;
> Devel::Symdump v2.0601;
> Digest::base v1.00;
> Digest::MD5 v2.36;
> DynaLoader v1.05;
> Encode v2.18;
> Encode::Alias v2.06;
> Encode::Config v2.03;
> Encode::Encoding v2.04;
> Encode::Guess v2.02;
> Encode::Unicode v2.03;
> Errno v1.0901;
> Exception::Class v1.23;
> Exception::Class::Base v1.2;
> Exporter v5.58;
> Exporter::Heavy v5.58;
> FCGI v0.67;
> Fcntl v1.05;
> File::Basename v2.73;
> File::Glob v1.04;
> File::Path v1.07;
> File::Spec v3.18;
> File::Spec::Unix v1.5;
> File::Temp v0.16;
> FileHandle v2.01;
> HTML::Entities v1.35;
> HTML::Mason v1.33;
> HTML::Mason::CGIHandler v1.00;
> HTML::Mason::Exception v1.1;
> HTML::Mason::Exception::Abort v1.1;
> HTML::Mason::Exception::Compilation v1.1;
>
> HTML::Mason::Exception::Compilation::IncompatibleCompiler
> v1.1;
> HTML::Mason::Exception::Compiler v1.1;
> HTML::Mason::Exception::Decline v1.1;
> HTML::Mason::Exception::Params v1.1;
> HTML::Mason::Exception::Syntax v1.1;
> HTML::Mason::Exception::System v1.1;
> HTML::Mason::Exception::TopLevelNotFound v1.1;
> HTML::Mason::Exception::VirtualMethod v1.1;
> HTML::Mason::Exceptions v1.43;
> HTML::Parser v3.54;
> HTML::Scrubber v0.08;
> I18N::LangTags v0.35;
> integer v1.00;
> IO v1.23;
> IO::File v1.14;
> IO::Handle v1.27;
> IO::InnerFile v2.110;
> IO::Lines v2.110;
> IO::Scalar v2.110;
> IO::ScalarArray v2.110;
> IO::Seekable v1.1;
> IO::Wrap v2.110;
> IO::WrapTie v2.110;
> IPC::Open2 v1.01;
> IPC::Open3 v1.0106;
> lib v0.5565;
> List::Util v1.18;
> Locale::Maketext v1.10;
> Locale::Maketext::Fuzzy v0.02;
> Locale::Maketext::Lexicon v0.62;
> Locale::Maketext::Lexicon::Gettext v0.15;
> Log::Dispatch v2.11;
> Log::Dispatch::Base v1.09;
> Log::Dispatch::Output v1.26;
> Log::Dispatch::Screen v1.17;
> Log::Dispatch::Syslog v1.18;
> Mail::Address v1.74;
> Mail::Field v1.74;
> Mail::Field::AddrList v1.74;
> Mail::Header v1.74;
> Mail::Internet v1.74;
> MIME::Base64 v3.07;
> MIME::Body v5.420;
> MIME::Decoder v5.420;
> MIME::Decoder::NBit v5.420;
> MIME::Entity v5.420;
> MIME::Field::ContDisp v5.420;
> MIME::Field::ConTraEnc v5.420;
> MIME::Field::ContType v5.420;
> MIME::Field::ParamVal v5.420;
> MIME::Head v5.420;
> MIME::Parser v5.420;
> MIME::QuotedPrint v3.07;
> MIME::Tools v5.420;
> MIME::Words v5.420;
> Module::Versions::Report v1.02;
> overload v1.03;
> Params::Validate v0.85;
> POSIX v1.08;
> re v0.04;
> Regexp::Common v2.120;
> Regexp::Common::_support v2.101;
> Regexp::Common::balanced v2.101;
> Regexp::Common::CC v2.100;
> Regexp::Common::comment v2.116;
> Regexp::Common::delimited v2.104;
> Regexp::Common::lingua v2.105;
> Regexp::Common::list v2.103;
> Regexp::Common::net v2.105;
> Regexp::Common::number v2.108;
> Regexp::Common::profanity v2.104;
> Regexp::Common::SEN v2.102;
> Regexp::Common::URI v2.108;
> Regexp::Common::URI::fax v2.100;
> Regexp::Common::URI::file v2.100;
> Regexp::Common::URI::ftp v2.101;
> Regexp::Common::URI::gopher v2.100;
> Regexp::Common::URI::http v2.101;
> Regexp::Common::URI::news v2.100;
> Regexp::Common::URI::pop v2.100;
> Regexp::Common::URI::prospero v2.100;
> Regexp::Common::URI::RFC1035 v2.100;
> Regexp::Common::URI::RFC1738 v2.104;
> Regexp::Common::URI::RFC1808 v2.100;
> Regexp::Common::URI::RFC2384 v2.102;
> Regexp::Common::URI::RFC2396 v2.100;
> Regexp::Common::URI::RFC2806 v2.100;
> Regexp::Common::URI::tel v2.100;
> Regexp::Common::URI::telnet v2.100;
> Regexp::Common::URI::tv v2.100;
> Regexp::Common::URI::wais v2.100;
> Regexp::Common::whitespace v2.103;
> Regexp::Common::zip v2.112;
> RT v3.4.2;
> RT::Interface::Email v1.02;
> Scalar::Util v1.18;
> SelectSaver v1.01;
> Socket v1.77;
> Storable v2.15;
> strict v1.03;
> Symbol v1.06;
> Sys::Syslog v0.16;
> Text::Autoformat v1.13;
> Text::Quoted v1.8;
> Text::Reform v1.11;
> Text::Tabs v2005.0824;
> Text::Template v1.44;
> Text::Wrapper v1.000;
> Time::HiRes v1.87;
> Time::JulianDay v2003.1125;
> Time::Local v1.12;
> Time::ParseDate v2003.1126;
> Time::Timezone v2003.0211;
> utf8 v1.05;
> vars v1.01;
> warnings v1.03;
> warnings::register v1.00;
> XSLoader v0.02;
>
>
>
>
> Darren Kemp
> XGS
> Darren.Kemp at xerox.com (585)264-5031
>
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>
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>
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>
>
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>
--
Best regards, Ruslan.
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