[rt-users] Auto adding Watchers from a custom field via scrips

[Sevan / Venture37]

I have a custom field (Select 1 value type)which containts a list of
full names in the Name Field & a numerical value in the sort field.
This custom field is applied to Tickets.
On one of my queues I have I number of custom scrip which each point to
a name in the custom field & add a corresponding email address to the Cc
filed of the ticket.

the contents of the scrip is below.
I have also tried variations of the scips on the wiki with no success,
can anyone shed some light on where I'm going wrong??

I'm running RT 3.6 on FreeBSD.



Regards


Sevan

Description: AddWatcherCompanyX

Condition: User Defined

return undef unless ($self->TransactionObj->Type eq "Create");

return undef unless ($self->TicketObj->FirstCustomFieldValue('Account
Manager') =~

 /"f00x12"/i);

return 1;

my ($status, $msg) = $self->TicketObj->AddWatcher(Type => 'Cc', Email

=> "f00x12\@domain.net" );

return 1;

return1;

Custom action cleanup code:

return 1;

Stage: TransactionCreate

Template: Global template: Blank
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