[rt-users] Setting Status to Open via Template

[Roy El-Hames]

I am curious as to why you want to do this via Template and not via the 
easier method using scrip action ??
Roy

Ben Blakely wrote:
> Hello All,
>
>  
>
> I have an update owner change template, but would like to put a line in
> there to set the status of the ticket to open. Can someone let me know
> how this can be done.
>
>  
>
> Thanks
>
>
> Bene
>
>
>   
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