[rt-users] RT Customizations inquiry

[Duncan Shannon]

> 
> 1.  When taking ownership of a ticket it sends an e-mail to the owner.


Custom Scrip -> Notify Requestor on Owner Change
On Owner Change Notify Requestors with template <template> Assigned

> 2.  When updating the ticket and trying to put the ticket into a new
> queue its still assigned to the person who still has ownership.  I
> want it as soon as it is dropped into the new queue its unassigned


Ah, interesting. Not sure, would imagine a scrip would do it.

> 3.  If a ticket is assigned to someone and it is closed, then the
> customer responses.  I would to have the ticket to be unassigned
> after 15 or so minutes.
> 


Not sure about this one either off the cuff... deff. Read the wiki and
search the archives.

Good luck.

duncan