[rt-users] Some scrips not working

Stewart Tranter S.G.Tranter at lboro.ac.uk
Wed Mar 8 06:55:39 EST 2006


Hi,

I have the following scrips to send notification when correspondence or 
a comment happens:

OnCorrespondNotifyRequestorsandCCs
	Condition:  On Correspond
	Action:  Notify Requestors and CCs
	Template:  Globale template - Correspondence

OnCorrespondNotifyOwner
	Condition:  On Correspond
	Action:  Notify owner
	Template:  Globale template - Correspondence

OnCommentNotifyOwner
	Condition:  On Comment
	Action:  Notify owner
	Global template:  Admin comment

OnCommentNotifyAnyCCs
	Condition:  On Comment
	Action:  Notify CCs
	Global template:  Admin comment

The only one that seems to work is the OnCorrespondNotifyOwner.  If I 
add an e-mail address to CC when commenting or corresponding, an 
outgoing e-mail is never recorded to that address, just to the requestor.

Is there something I am doing wrong?

Thanks in advance,

Stewart
PS:  Running RT 3.5.5
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Stewart Tranter
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Loughborough University

E:  s.g.tranter at lboro.ac.uk
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F:  +44 (0) 1509 223989
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