[rt-users] (really loooong) Internal Server Error 500's?

Ruslan Zakirov ruslan.zakirov at gmail.com
Fri Mar 10 08:28:32 EST 2006


Hello, you see 500 error because of fast_cgi timeout, you can increase
that value. I'll fix that in new shredder release. you can use
shredder command line interface.

On 3/10/06, Glenn Sieb <ges at wingfoot.org> wrote:
> If RT (v3.5.7 on Apache 2.0.55 w/ssl on FreeBSD 4.11-RELEASE) hasn't
> been loaded up, in a browser, for a while (and thus the fcgi processes
> die off), I'll get an error 500. If I hit "reload" it comes up fine.
>
> If I try to update a bunch of tickets (say, more than 10), or try to
> Shred more than 10 tickets or users at a time, I also get a 500, with
> part of the job finished.
>
> I get:
> [Thu Mar 09 23:32:19 2006] [warn] FastCGI: (dynamic) server
> "/sw/rt/bin/mason_handler.fcgi" (pid 89130) termination signaled
> [Thu Mar 09 23:32:19 2006] [warn] FastCGI: (dynamic) server
> "/sw/rt/bin/mason_handler.fcgi" (pid 89130) terminated due to uncaught
> signal '15' (Terminated)
>
> and
> [Thu Mar 09 23:11:24 2006] [error] [client 68.196.127.120] FastCGI: comm
> with (dynamic) server "/sw/rt/bin/mason_handler.fcgi" aborted: (first
> read) idle timeout (30 sec), referer:
> http://rt.wingfoot.org/Admin/Tools/Shredder?Plugin=Users&Ob
> jects%3Alimit=&Objects%3AACE=&Objects%3AAttachment=&Objects%3ACachedGroupMember=
> &Objects%3ACustomField=&Objects%3ACustomFieldValue=&Objects%3AGroupMember=&Objec
> ts%3AGroup=&Objects%3ALink=&Objects%3APrincipal=&Objects%3AQueue=&Objects%3AScri
> p=&Objects%3AScripAction=&Objects%3AScripCondition=&Objects%3ATemplate=&Objects%
> 3AObjectCustomFieldValue=&Objects%3ATicket=&Objects%3ATransaction=&Objects%3AUse
> r=&Users%3Alimit=30&Users%3Astatus=any&Users%3Aname=&Users%3Aemail=&Users%3Arepl
> ace_relations=&Attachments%3Alimit=&Attachments%3Afiles_only=&Attachments%3Afile
> =&Attachments%3Alonger=&Tickets%3Alimit=&Tickets%3Aqueue=&Tickets%3Astatus=&Tick
> ets%3Aupdated_before=&WipeoutObject=RT%3A%3AUser-1684&WipeoutObject=RT%3A%3AUser
> -1312&WipeoutObject=RT%3A%3AUser-1098&WipeoutObject=RT%3A%3AUser-1306&WipeoutObj
> ect=RT%3A%3AUser-1172&WipeoutObject=RT%3A%3AUser-1808&WipeoutObject=RT%3A%3AUser
> -1702&Wipeout=Wipeout
> [Thu Mar 09 23:11:24 2006] [error] [client 68.196.127.120] FastCGI:
> incomplete headers (0 bytes) received from server
> "/sw/rt/bin/mason_handler.fcgi", referer:
> http://rt.wingfoot.org/Admin/Tools/Shredder?Plugin=Users&Objects%3Alimit=&Object
> s%3AACE=&Objects%3AAttachment=&Objects%3ACachedGroupMember=&Objects%3ACustomFiel
> d=&Objects%3ACustomFieldValue=&Objects%3AGroupMember=&Objects%3AGroup=&Objects%3
> ALink=&Objects%3APrincipal=&Objects%3AQueue=&Objects%3AScrip=&Objects%3AScripAct
> ion=&Objects%3AScripCondition=&Objects%3ATemplate=&Objects%3AObjectCustomFieldVa
> lue=&Objects%3ATicket=&Objects%3ATransaction=&Objects%3AUser=&Users%3Alimit=30&U
> sers%3Astatus=any&Users%3Aname=&Users%3Aemail=&Users%3Areplace_relations=&Attach
> ments%3Alimit=&Attachments%3Afiles_only=&Attachments%3Afile=&Attachments%3Alonge
> r=&Tickets%3Alimit=&Tickets%3Aqueue=&Tickets%3Astatus=&Tickets%3Aupdated_before=
> &WipeoutObject=RT%3A%3AUser-1684&WipeoutObject=RT%3A%3AUser-1312&WipeoutObject=R
> T%3A%3AUser-1098&WipeoutObject=RT%3A%3AUser-1306&WipeoutObject=RT%3A%3AUser-1172
> &WipeoutObject=RT%3A%3AUser-1808&WipeoutObject=RT%3A%3AUser-1702&Wipeout=Wipeout
> (END)
>
> But nothing more interesting (or helpful) than that.
>
> I *think* my config is pretty standard.. and the box is pretty spiffy at
> 2GHz with 1G of RAM.
>
> Thanks in advance, as always!
>
> Best,
> --Glenn
>
> (RT Tools/Configuration output here, with relevant Apache lines
> following (keep in mind that /sw/rt is a symlink to /sw/rt-3.5.7):)
>
> Loaded perl modules
>
> Perl v5.8.8 under freebsd
>   Apache::Session v1.6;
>   Apache::Session::Generate::MD5 v2.1;
>   Apache::Session::Lock::MySQL v1.00;
>   Apache::Session::MySQL v1.01;
>   Apache::Session::Serialize::Storable v1.00;
>   Apache::Session::Store::DBI v1.02;
>   Apache::Session::Store::MySQL v1.04;
>   AutoLoader v5.60;
>   base v2.03;
>   Benchmark v1.07;
>   bytes v1.02;
>   Cache::Simple::TimedExpiry v0.23;
>   capitalization v0.03;
>   Carp v1.04;
>   CGI v3.16;
>   CGI::Cookie v1.26;
>   CGI::Fast v1.06;
>   CGI::Util v1.5;
>   Class::Container v0.12;
>   Class::Data::Inheritable v0.04;
>   Class::ReturnValue v0.53;
>   Clone v0.18;
>   constant v1.05;
>   Cwd v3.16;
>   Data::Dumper v2.121;
>   Date::Format v2.22;
>   Date::Parse v2.27;
>   DBD::mysql v3.0002;
>   DBI v1.50;
>   DBIx::SearchBuilder v1.39;
>   DBIx::SearchBuilder::Union v0;
>   DBIx::SearchBuilder::Unique v0.01;
>   Devel::StackTrace v1.12;
>   Devel::StackTraceFrame v0.6;
>   Devel::Symdump v2.06;
>   Digest::base v1.00;
>   Digest::MD5 v2.36;
>   DynaLoader v1.05;
>   Encode v2.14;
>   Encode::Alias v2.04;
>   Encode::Config v2.01;
>   Encode::Encoding v2.02;
>   Errno v1.0901;
>   Exception::Class v1.23;
>   Exception::Class::Base v1.2;
>   Exporter v5.58;
>   Exporter::Heavy v5.58;
>   FCGI v0.67;
>   Fcntl v1.05;
>   File::Basename v2.74;
>   File::Glob v1.05;
>   File::Path v1.08;
>   File::Spec v3.16;
>   File::Spec::Unix v1.5;
>   File::Temp v0.16;
>   FileHandle v2.01;
>   HTML::Entities v1.32;
>   HTML::Mason v1.32;
>   HTML::Mason::CGIHandler v1.00;
>   HTML::Mason::Exception v1.1;
>   HTML::Mason::Exception::Abort v1.1;
>   HTML::Mason::Exception::Compilation v1.1;
>   HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
>   HTML::Mason::Exception::Compiler v1.1;
>   HTML::Mason::Exception::Decline v1.1;
>   HTML::Mason::Exception::Params v1.1;
>   HTML::Mason::Exception::Syntax v1.1;
>   HTML::Mason::Exception::System v1.1;
>   HTML::Mason::Exception::TopLevelNotFound v1.1;
>   HTML::Mason::Exception::VirtualMethod v1.1;
>   HTML::Mason::Exceptions v1.43;
>   HTML::Parser v3.50;
>   HTML::Scrubber v0.08;
>   I18N::LangTags v0.35;
>   integer v1.00;
>   IO v1.22;
>   IO::File v1.13;
>   IO::Handle v1.25;
>   IO::InnerFile v2.110;
>   IO::Lines v2.110;
>   IO::Scalar v2.110;
>   IO::ScalarArray v2.110;
>   IO::Seekable v1.1;
>   IO::Wrap v2.110;
>   IO::WrapTie v2.110;
>   IPC::Open2 v1.02;
>   IPC::Open3 v1.02;
>   lib v0.5565;
>   List::Util v1.18;
>   Locale::Maketext v1.09;
>   Locale::Maketext::Fuzzy v0.02;
>   Locale::Maketext::Lexicon v0.49;
>   Locale::Maketext::Lexicon::Gettext v0.14;
>   Log::Dispatch v2.11;
>   Log::Dispatch::Base v1.09;
>   Log::Dispatch::File v1.22;
>   Log::Dispatch::Output v1.26;
>   Log::Dispatch::Screen v1.17;
>   Log::Dispatch::Syslog v1.18;
>   Mail::Address v1.73;
>   Mail::Field v1.73;
>   Mail::Field::AddrList v1.73;
>   Mail::Field::Date v1.73;
>   Mail::Header v1.73;
>   Mail::Internet v1.73;
>   MIME::Base64 v3.07;
>   MIME::Body v5.419;
>   MIME::Decoder v5.419;
>   MIME::Entity v5.419;
>   MIME::Field::ContDisp v5.419;
>   MIME::Field::ConTraEnc v5.419;
>   MIME::Field::ContType v5.419;
>   MIME::Field::ParamVal v5.419;
>   MIME::Head v5.419;
>   MIME::Parser v5.419;
>   MIME::QuotedPrint v3.07;
>   MIME::Tools v5.419;
>   MIME::Words v5.419;
>   Module::Versions::Report v1.02;
>   overload v1.04;
>   Params::Validate v0.78;
>   POSIX v1.09;
>   re v0.05;
>   Regexp::Common v2.120;
>   Regexp::Common::delimited v2.104;
>   RT v3.5.7;
>   RT::FM v2.2.0RC1;
>   RT::Interface::Email v1.02;
>   RTx::Shredder v0.03;
>   Scalar::Util v1.18;
>   SelectSaver v1.01;
>   Socket v1.78;
>   Storable v2.15;
>   strict v1.03;
>   Symbol v1.06;
>   Sys::Syslog v0.13;
>   Text::Autoformat v1.13;
>   Text::Quoted v1.8;
>   Text::Reform v1.11;
>   Text::Tabs v98.112801;
>   Text::Template v1.44;
>   Text::Wrapper v1.000;
>   Time::HiRes v1.87;
>   Time::JulianDay v2003.1125;
>   Time::Local v1.11;
>   Time::ParseDate v2003.1126;
>   Time::Timezone v2003.0211;
>   Time::Zone v2.22;
>   URI v1.35;
>   URI::Escape v3.28;
>   URI::URL v5.03;
>   URI::WithBase v2.19;
>   utf8 v1.06;
>   vars v1.01;
>   warnings v1.05;
>   warnings::register v1.01;
>   XSLoader v0.06;
>   YAML v0.58;
>
>
>
> RT Variables
> RT::AmbiguousDayInPast  1
> RT::BasePath    /sw/rt-3.5.7
> RT::BinPath     /sw/rt-3.5.7/bin
> RT::CORE_CONFIG_FILE    /sw/rt-3.5.7/etc/RT_Config.pm
> RT::CommentAddress      help-comment at wingfoot.org
> RT::CompanySpecific     Wingfoot.org
> RT::CorrespondAddress   help at wingfoot.org
> RT::DatabaseHost        localhost
> RT::DatabaseName        DB Name not printed
> RT::DatabasePassword    Password not printed
> RT::DatabaseRTHost      localhost
> RT::DatabaseType        mysql
> RT::DatabaseUser        Username not printed
> RT::DateDayBeforeMonth  1
> RT::DefaultSearchResultFormat   '<B><A
> HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A
> HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
> Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
> '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
> '<small>__ToldRelative__</small>',
> '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
> RT::DefaultSummaryRows  10
> RT::EmailOutputEncoding         utf-8
> RT::EtcPath     /sw/rt-3.5.7/etc
> RT::FriendlyFromLineFormat      "%s via RT" <%s>
> RT::FriendlyToLineFormat        "%s of wingfoot.org Ticket #%s":;
> RT::LinkTransactionsRun1Scrip   1
> RT::LocalEtcPath        /sw/rt-3.5.7/local/etc
> RT::LocalLexiconPath    /sw/rt-3.5.7/local/po
> RT::LocalPath   /sw/rt-3.5.7/local
> RT::LogDir      /var/log
> RT::LogToFile   debug
> RT::LogToFileNamed      rt.log
> RT::LogToScreen         error
> RT::LogToSyslog         debug
> RT::LogoURL     /NoAuth/images/bplogo.gif
> RT::LoopsToRTOwner      1
> RT::MailCommand         sendmailpipe
> RT::MasonComponentRoot  /sw/rt-3.5.7/share/html
> RT::MasonDataDir        /sw/rt-3.5.7/var/mason_data
> RT::MasonLocalComponentRoot     /sw/rt-3.5.7/local/html
> RT::MasonSessionDir     /sw/rt-3.5.7/var/session_data
> RT::MaxAttachmentSize   10000000
> RT::MaxInlineBody       13456
> RT::MessageBoxWidth     72
> RT::MessageBoxWrap      HARD
> RT::MinimumPasswordLength       5
> RT::Organization        wingfoot.org
> RT::OwnerEmail  root
> RT::ParseNewMessageForTicketCcs         1
> RT::RTAddressRegexp
> ^(help|mailman|postmaster|spamfilter|tposana-bugs)(-comment)?\@wingfoot\.org$
> RT::RecordOutgoingEmail         1
> RT::RedistributeAutoGeneratedMessages   privileged
> RT::SITE_CONFIG_FILE    /sw/rt-3.5.7/etc/RT_SiteConfig.pm
> RT::SendmailArguments   -oi -t
> RT::SendmailBounceArguments     -f "<>"
> RT::SendmailPath        /usr/local/sbin/sendmail
> RT::Timezone    America/New_York
> RT::UseFriendlyFromLine         1
> RT::UseTransactionBatch         1
> RT::VERSION     3.5.7
> RT::VarPath     /sw/rt-3.5.7/var
> RT::WebBaseURL  http://rt.wingfoot.org
> RT::WebDefaultStylesheet        3.5-default
> RT::WebFlushDbCacheEveryRequest         1
> RT::WebImagesURL        /NoAuth/images/
> RT::WebPort     80
> RT::WebURL      http://rt.wingfoot.org/
> RT::rtname      wingfoot.org
> Perl configuration
>
> Summary of my perl5 (revision 5 version 8 subversion 8) configuration:
>   Platform:
>     osname=freebsd, osvers=4.11-release-p11, archname=-freebsd-64int
>     uname='freebsd caduceus.wingfoot.org 4.11-release-p11 freebsd
> 4.11-release-p11 #23: sun aug 28 18:36:36 edt 2005
> root at caduceus.wingfoot.org:usrobjusrsrcsyswingfoot i386 '
>     config_args='-sde -Dprefix=/usr/local
> -Darchlib=/usr/local/lib/perl5/5.8.8/mach
> -Dprivlib=/usr/local/lib/perl5/5.8.8
> -Dman3dir=/usr/local/lib/perl5/5.8.8/perl/man/man3
> -Dman1dir=/usr/local/man/man1
> -Dsitearch=/usr/local/lib/perl5/site_perl/5.8.8/mach
> -Dsitelib=/usr/local/lib/perl5/site_perl/5.8.8
> -Dscriptdir=/usr/local/bin
> -Dsiteman3dir=/usr/local/lib/perl5/5.8.8/man/man3
> -Dsiteman1dir=/usr/local/man/man1 -Ui_malloc -Ui_iconv
> -Uinstallusrbinperl -Dcc=cc -Duseshrplib
> -Dccflags=-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.8/BSDPAN"
> -Doptimize=-O -pipe  -Ud_dosuid -Ui_gdbm -Dusethreads=n -Dusemymalloc=y
> -Duse64bitint'
>     hint=recommended, useposix=true, d_sigaction=define
>     usethreads=undef use5005threads=undef useithreads=undef
> usemultiplicity=undef
>     useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
>     use64bitint=define use64bitall=undef uselongdouble=undef
>     usemymalloc=y, bincompat5005=undef
>   Compiler:
>     cc='cc', ccflags ='-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.8/BSDPAN"
> -DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe
> -I/usr/local/include',
>     optimize='-O -pipe ',
>     cppflags='-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.8/BSDPAN"
> -DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe
> -I/usr/local/include'
>     ccversion='', gccversion='2.95.4 20020320 [FreeBSD]', gccosandvers=''
>     intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=12345678
>     d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
>     ivtype='long long', ivsize=8, nvtype='double', nvsize=8,
> Off_t='off_t', lseeksize=8
>     alignbytes=4, prototype=define
>   Linker and Libraries:
>     ld='cc', ldflags =' -Wl,-E -L/usr/local/lib'
>     libpth=/usr/lib /usr/local/lib
>     libs=-lgdbm -lm -lcrypt -lutil
>     perllibs=-lm -lcrypt -lutil
>     libc=, so=so, useshrplib=true, libperl=libperl.so
>     gnulibc_version=''
>   Dynamic Linking:
>     dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='
> -Wl,-R/usr/local/lib/perl5/5.8.8/mach/CORE'
>     cccdlflags='-DPIC -fPIC', lddlflags='-shared  -L/usr/local/lib'
>
> Apache httpd.conf lines:
>
> <IfModule mod_fastcgi.c>
>   FastCgiIpcDir /tmp
>   FastCgiWrapper /usr/lib/apache/suexec
>   FastCgiServer /sw/rt/bin/mason_handler.fcgi -idle-timeout 120 -user rt
> -group rt -processes 10
> </IfModule>
>
> <VirtualHost *:80>
>
>  UseCanonicalName off
>  ServerName rt.wingfoot.org
>  Alias /NoAuth/images/ /sw/rt/share/html/NoAuth/images/
>
>  DocumentRoot /sw/rt/share/html
>
>   CustomLog             /var/log/vhosts/rt.wingfoot.org/access.log combined
>   ErrorLog              /var/log/vhosts/rt.wingfoot.org/error.log
>
>   AddHandler fastcgi-script fcgi
>   ScriptAlias / /sw/rt/bin/mason_handler.fcgi/
>
> </VirtualHost>
>
>
>
>
> --
> "They that can give up essential liberty to obtain a little temporary
> safety deserve neither liberty nor safety."
>           ~Benjamin Franklin, Historical Review of Pennsylvania, 1759
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--
Best regards, Ruslan.


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