[rt-users] Re: New user of RT: a few questions

[Duncan Shannon]

> Not really... I also wanted to know if it was a good idea to have one
> queue for every client (I don't mind creating the aliases), so that
they
> each have a specific e-mail address (client-support at domain.com)
instead
> of a generic one (support at domain.com).


In our setup... "big" customers get their own queue's... and everyone
else is lumped into one queue.

When we break out customers to have their own queue, they get a Helpdesk
and a Projects. 

Breaking them out is helpful in terms of granting permissions to clients
to see their tix etc.

duncan